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Complaints and Redressals
Grievance Escalation
Level 1: Customer care/Complaints
Mr. Ritesh Shah
Kotak Towers, 8th Floor, Building No.21, Infinity Park, Off Western Express Highway, Malad (East), Mumbai, Maharashtra - 400097
18002099393
ks.escalation@kotak.com
9 a.m. to 6 p.m. All trading days
Level 2: Head of Customer Service
Mr. Tabrez Anwar
Kotak Towers, 8th Floor, Building No.21, Infinity Park, Off Western Express Highway, Malad (East), Mumbai, Maharashtra - 400097
022-42858208
ks.servicehead@kotak.com
9 a.m. to 6 p.m. All trading days
Level 3: Compliance Officer
Mr. Hiren Thakkar
KOTAK SECURITIES LTD, 8th floor, Kotak Infinity Building No. 21, Infinity Park ,General A.K. Vaidya Marg, Opp. Filmcity, Malad East, Mumbai, Maharashtra-400097
022-42858484
ks.compliance@kotak.com
9 a.m. to 6 p.m. All trading days
Level 4: CEO
Mr. Jaideep Hansraj
Kotak Towers, 8th Floor, Building No.21, Infinity Park, Off Western Express Highway, Malad (East), Mumbai, Maharashtra - 400097
022-42858301
ceo.ks@kotak.com
9 a.m. to 6 p.m. All trading days
Level 1: Customer care/Complaints
Mr. Ritesh Shah
Kotak Towers, 8th Floor, Building No.21, Infinity Park, Off Western Express Highway, Malad (East), Mumbai, Maharashtra - 400097
18002099393
ks.escalation@kotak.com
9 a.m. to 6 p.m. All trading days
Level 2: Head of Customer Service
Mr. Tabrez Anwar
Kotak Towers, 8th Floor, Building No.21, Infinity Park, Off Western Express Highway, Malad (East), Mumbai, Maharashtra - 400097
022-42858208
ks.servicehead@kotak.com
9 a.m. to 6 p.m. All trading days
Level 3: Compliance Officer
Mr. Hiren Thakkar
KOTAK SECURITIES LTD, 8th floor, Kotak Infinity Building No. 21, Infinity Park ,General A.K. Vaidya Marg, Opp. Filmcity, Malad East, Mumbai, Maharashtra-400097
022-42858484
ks.compliance@kotak.com
9 a.m. to 6 p.m. All trading days
Level 4: CEO
Mr. Jaideep Hansraj
Kotak Towers, 8th Floor, Building No.21, Infinity Park, Off Western Express Highway, Malad (East), Mumbai, Maharashtra - 400097
022-42858301
ceo.ks@kotak.com
9 a.m. to 6 p.m. All trading days
Sr. No. Name of the Individual Designation Landline Number Email ID
1Mr. Jaideep HansrajManaging Director+91-22-42858301ceo.ks@kotak.com
2Mr. Pratik GuptaWhole-time Director+91-22-62664005wtd.kie@kotak.com
3Mr. Sanjeev PrasadCo-Head KIE+91-22-62664006kmp.kie@kotak.com
4Mr. Shripal ShahChief Operating Officer+91-22-62664001ks.coo@kotak.com
5Mr. Hiren ThakkarCompliance Officer+91-22-42858484ks.compliance@kotak.com
6Mr. Girish DixitChief Information Security Officer+91-22-62664004ks.ciso@kotak.com
7Mr. Vikas TarekarCompany Secretary+91-22-42858290ks.cs@kotak.com

Note: Above contacts will be available from 9 a.m. to 6 p.m. on all trading days.

Further Escalation
Refer below

In absence of response/complaint not addressed to your satisfaction, you may lodge a complaint with SEBI at SEBI, NSE, BSE ,Investor Service Center | NCDEX, MCX. Please quote your Service Ticket/Complaint Ref No. while raising your complaint at SEBI SCORES/Exchange portal or Depository at NSDL and CDSL

For Online dispute Resolution platform - Smart ODR

Cyber Security
18002099595
ks.ccd@kotak.com
9 am to 6 pm | Available on all Trading Days
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