SN | Received from | Carried forward from previous month | Received during the month | Total Pending | Resolved | Pending at the end of the month** - for less than 3 months | Pending at the end of the month** - for more than 3 months | Average Resolution time^(in days) |
---|---|---|---|---|---|---|---|---|
1 | Directly from Investors | 4 | 7 | 1 | 10 | 1 | 0 | 2 |
2 | SEBI (SCORES 2.0) | 2 | 9 | 3 | 8 | 3 | 0 | 11 |
3 | Depositories | 3 | 2 | 2 | 3 | 2 | 0 | - |
4 | Other Sources (if any) | 0 | 2 | 0 | 2 | 0 | 0 | 9 |
5 | Grand Total | 9 | 20 | 6 | 23 | 6 | 0 |
SN | Month | Carried forward from previous month | Received | Resolved* | Pending** |
---|---|---|---|---|---|
1 | April-25 | 3 | 26 | 25 | 4 |
2 | May-25 | 4 | 43 | 38 | 9 |
3 | June-25 | 9 | 20 | 23 | 6 |
*Should include complaints of previous months resolved in the current month, if any.
**Should include total complaints pending as on the last day of the month, if any.
^Average resolution time is the sum total of time taken to resolve each complaint in the current month divided by total number of complaints resolved in the current month.
SN | Year | Carried forward from previous year | Received | Resolved | Pending# |
---|---|---|---|---|---|
1 | 2021-2022 | 4 | 490 | 480 | 14 |
2 | 2022-2023 | 14 | 759 | 760 | 13 |
3 | 2023-2024 | 13 | 533 | 538 | 8 |
4 | 2024-2025 | 8 | 481 | 486 | 3 |
5 | 2025-2026 | 3 | 89 | 86 | 6 |
Grand Total | 42 | 2352 | 2350 | 44 |