SN | Received from | Carried forward from previous month | Received during the month | Total Pending | Resolved | Pending at the end of the month** - for less than 3 months | Pending at the end of the month** - for more than 3 months | Average Resolution time^(in days) |
---|---|---|---|---|---|---|---|---|
1 | Directly from Investors | 64 | 232 | 43 | 253 | 43 | 0 | 6 |
2 | SEBI (SCORES) | 33 | 117 | 34 | 116 | 34 | 0 | 9 |
3 | Stock Exchanges | 0 | 7 | 2 | 5 | 2 | 0 | 8 |
4 | Other Sources (if any) | 2 | 1 | 0 | 3 | 0 | 0 | 1 |
5 | Grand Total | 99 | 357 | 79 | 377 | 79 | 0 |
SN | Month | Carried forward from previous month | Received | Resolved* | Pending** |
---|---|---|---|---|---|
1 | April-2024 | 73 | 390 | 391 | 72 |
2 | May-2024 | 72 | 436 | 409 | 99 |
3 | June-2024 | 99 | 357 | 377 | 79 |
*Should include complaints of previous months resolved in the current month, if any.
**Should include total complaints pending as on the last day of the month, if any.
^Average resolution time is the sum total of time taken to resolve each complaint in the current month divided by total number of complaints resolved in the current month.
SN | Year | Carried forward from previous year | Received | Resolved | Pending |
---|---|---|---|---|---|
1 | 2021-2022 | 84 | 8636 | 8647 | 73 |
2 | 2022-2023 | 73 | 6767 | 6793 | 47 |
3 | 2023-2024 | 47 | 4191 | 4165 | 73 |
4 | 2024-2025 | 73 | 1183 | 1177 | 79 |
Grand Total | 277 | 20777 | 20782 | 272 |