Investor Grievance Data
September-2024
| SN | Received from | Carried forward from previous month | Received during the month | Total Pending | Resolved | Pending at the end of the month** - for less than 3 months | Pending at the end of the month** - for more than 3 months | Average Resolution time^(in days) |
|---|---|---|---|---|---|---|---|---|
1 | Directly from Investors | 56 | 318 | 35 | 339 | 35 | 0 | 4 |
2 | SEBI (SCORES) | 75 | 146 | 53 | 168 | 53 | 0 | 10 |
3 | Stock Exchanges | 0 | 11 | 1 | 10 | 1 | 0 | 11 |
4 | Other Sources (if any) | 3 | 11 | 3 | 11 | 3 | 0 | 10 |
5 | Grand Total | 134 | 486 | 92 | 528 | 92 | 0 |
Trend of monthly disposal of complaints
| SN | Month | Carried forward from previous month | Received | Resolved* | Pending** |
|---|---|---|---|---|---|
1 | April-2024 | 73 | 390 | 391 | 72 |
2 | May-2024 | 72 | 436 | 409 | 99 |
3 | June-2024 | 99 | 357 | 377 | 79 |
4 | July-2024 | 79 | 779 | 702 | 156 |
5 | Aug-2024 | 156 | 464 | 486 | 134 |
6 | Sep-2024 | 134 | 486 | 528 | 92 |
*Should include complaints of previous months resolved in the current month, if any.
**Should include total complaints pending as on the last day of the month, if any.
^Average resolution time is the sum total of time taken to resolve each complaint in the current month divided by total number of complaints resolved in the current month.
Trend of annual disposal of complaints
| SN | Year | Carried forward from previous year | Received | Resolved | Pending |
|---|---|---|---|---|---|
1 | 2021-2022 | 84 | 8636 | 8647 | 73 |
2 | 2022-2023 | 73 | 6767 | 6793 | 47 |
3 | 2023-2024 | 47 | 4191 | 4165 | 73 |
4 | 2024-2025 | 73 | 2912 | 2893 | 92 |
Grand Total | 277 | 22506 | 22498 | 285 |
