How can I reset my password if I've forgotten it?

To set a new password,

  1. Go to the main login screen and click on "Forgot password?"

  2. For verification purpose, enter your registered mobile number and PAN number

  3. A reset password link will be sent to your registered email ID. Please check your inbox for the same Please look for emails from Kotak Neo in your spam/junk folder and move it to the safe sender list if you find it there. That way all future emails from us will land directly to your 'Inbox' and you will never miss out on any important update on your Kotak Securities Neo account. For the time being, emails from Kotak Neo may continue to land in your promotions folder for Gmail users

  4. In the email, click on the reset password button and click on open with Kotak Neo app

  5. Enter the OTP sent to your registered mobile number

  6. Choose and enter your new password and click on reset password

  7. Your new password is now set and you can proceed to login with the same