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Home » Faqs » Demat » Security Key
HELP: Customer Queries
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+ Expand AllAccount Security Key FAQs

  • QFor whom is this facility available?
    A

    This facility is available only for online trading customers.

  • QWhy is Kotak Securities issuing the Security Key to customers?
    A

    Kotak Securities is committed to keep the account of all its customers safe and secure. To take this commitment forward, the Security Key is being given to the customers to ensure that online trading at www.kotaksecurities.com remains highly secured.

  • QIs this Security Key introduced for all the clients ?
    A

    Security is being introduced for clients in phases. Before dispatching the Security Key to clients they will be informed about it.

  • QWhat should be done once I receive the Security Key?
    A

    Once you receive the Security Key, activate the same by logging on to www.kotaksecurities.com within 10 days from the date of receipt, else you won't be able to login by using your username and password only. To login you will have to activate your Security Key.

  • QFrom when do I need to use Security Key for logging in after activation of the key ?
    A

    You will have to use Security Key for logging in to you account immediately after activation. For trading in equity you don't have to use trading password immediately after activation but for MF & IPO use of trading password will be removed form the next day.

  • QHow do I use this Key?
    A

    Using this Key is very simple, just type in the 6 digit numbers generated by this key while logging into your trading account.

    While logging in you have to fill 3 fields on the screen.

    • User ID
    • Password
    • Security Key

    Once you enter your user ID & password, you need to follow the process mentioned below.

    • Press the white button to view the 6 digit dynamic password.
    • Insert the set of 6 digit numbers immediately in the dynamic password field of the login page.
    • Every time you switch on the Key, a new set of numbers will appear.
    • Press the same button to switch off the Key, else the screen will automatically blank out after 50 seconds.

  • QDo I need to enter my trading password after entering the 6 digit password generated by the Security Key?
    A

    No, once you enter your login password and Security Key generated by the Key, you can trade directly. There won't be a separate trading password for placing trade. Only at the time of activation of the Key, you will have to enter your trading password.

  • QCan I use my Security Key when I am traveling abroad?
    A

    Yes

  • QHow can I trade if I forget my Security Key?
    A

    If you forgot your Security Key, you have to visit our website and click on link 'Forgot Security Key' and place your request for a temporary Security Key password and the same will be generated and sent to your registered mobile phone. By using this temporary password you can trade on that day. You could place a request for a temporary password for a maximum of 3 times consequently and beyond that your request won't be processed and you would have to place request for new key through link 'Lost Security Key'. A new Key would be dispatched to you within 10 days from the date of request. There is a charge of Rs. 600/- for the new key.

  • QWhat should be done if I lose my Security Key?
    A

    If you lose your Security Key, you will have to visit our website and click on link 'Lost Security Key' and place your request for a new key. A new key would be dispatched to you within 10 days from the date of request. There is a charge of Rs.600/- for this service.

  • QIs the same process of activation required after the receipt of the new key?
    A

    Yes, you need to follow same process of activation.

  • QWill my account be safe if the Security Key is stolen or reaches wrong hands?
    A

    If someone steals the Security Key, they still do not have your existing username and password, which only you know. Hence they cannot access your account. In case if such a thing happens you should immediately inform about it to our customer care at 1800 222 299 or 30305757. Our customer care will immediately freeze the usage of that security key.

  • QI place my orders through 'Call & Trade', how do I use this key for placing 'Call & Trade' orders?
    A

    While placing order through 'Call & Trade' you would be verified by a personal question and post verification. You would also be asked to provide the dynamic password that is generated in your Security Key. Once the access is validated the trade would be placed on your behalf.

  • QIn case I do not carry the Key with me, how can I place order through 'Call & Trade'?
    A

    You could still trade through our 'Call & Trade' facility wherein you will have to get in touch with our call center executives and go through the verification questions for security purpose & post verification you would be provided with a temporary dynamic password which would be sent to you by SMS to your registered mobile number. You can use this temporary password for placing order through 'Call & Trade'.


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No need to issue cheques by investors while subscribing to IPO. Just write the bank account number and sign in the application form to authorise your bank to make payment in case of allotment. No worries for refund as the money remains in investor's account.

KYC is one time exercise while dealing in securities markets - once KYC is done through a SEBI registered intermediary (broker, DP, Mutual Fund etc.), you need not undergo the same process again when you approach another intermediary. Attention Investors Prevent Unauthorized Transactions in your demat / trading account --> Update your Mobile Number/ email Id with your stock broker / Depository Participant. Receive information of your transactions directly from Exchanges on your mobile / email at the end of day and alerts on your registered mobile for all debits and other important transactions in your demat account directly from NSDL/ CDSL on the same day." - Issued in the interest of investors. Circular No.: NSDL/POLICY/2014/0094, NSE/INSP/27436, BSE - 20140901-21

Kindly note that as per NSE circulars nos: NSE/INVG/36333 dated November 17, 2017, NSE/INVG/37765 dated May 15.2018 and BSE circular nos: 20171117-18 dated November 17, 2017, 20180515-39 dated May 15.2018, trading in securities in which unsolicited messages are being circulated is restricted. The list of such stocks are available on the website of NSE & BSE. In case of any queries, request you to kindly get in touch with Customer Service on 18002099191/9292

Kotak securities Ltd. having composite licence no.CA0268 is a Corporate Agent of Kotak Mahindra Life Insurance Company Limited and Kotak Mahindra General Insurance Company Limited. We have taken reasonable measures to protect security and confidentiality of the Customer information.

The Stock Exchange, Mumbai is not in any manner answerable, responsible or liable to any person or persons for any acts of omission or commission, errors, mistakes and/or violation, actual or perceived, by us or our partners, agents, associates etc., of any of the Rules, Regulations, Bye-laws of the Stock Exchange, Mumbai, SEBI Act or any other laws in force from time to time.
The Stock Exchange, Mumbai is not answerable, responsible or liable for any information on this Website or for any services rendered by our employees, our servants, and us.

Please do not share your online trading password with anyone as this could weaken the security of your account and lead to unauthorized trades or losses. This cautionary note is as per Exchange circular dated 15th May, 2020.

Note: NSDL and CDSL have mapped Unique Client Codes (UCC) to demat accounts based on PAN, refer NSDL and CDSL circulars. Format for linking/delinking the UCC: NSDL: link | CDSL: link.

Clients are required to keep all their account related information up-to-date including details like email id, mobile number, address, bank details, demat details, income details etc. which will help the client to timely receive any information and to avail the various facilities relating to the Trading and Demat account. To update the details, client may get in touch with our designated customer service desk or approach the branch for assistance.

Investor Awareness regarding the revised guidelines on margin collection:-
Attention Investors :

1. Stock Brokers can accept securities as margin from clients only by way of pledge in the depository system w.e.f. September 1, 2020.
2. Update your mobile number & email Id with your stock broker/depository participant and receive OTP directly from depository on your email id and/or mobile number to create pledge.
3. Pay 20% upfront margin of the transaction value to trade in cash market segment.
4. Investors may please refer to the Exchange's Frequently Asked Questions (FAQs) issued vide circular reference NSE/INSP/45191 dated July 31, 2020, notice no. 20200731-7 dated July 31, 2020 and NSE/INSP/45534 dated August 31, 2020, notice no. 20200831-45 dated August 31, 2020 and other guidelines issued from time to time in this regard.
5. Check your Securities /MF/ Bonds in the consolidated account statement issued by NSDL/CDSL every month.
.......... Issued in the interest of Investors

Clients are hereby cautioned not to rely on unsolicited stock tips / investment advice circulated through bulk SMS, websites and social media platforms. Kindly exercise appropriate due diligence before dealing in the securities market.

Requirement of obtaining consent through OTP has been waived for off market transfer reason code “Implementation of Government / Regulatory Direction / Orders” Consent through OTP would continue to be required for all other reasons for any off-market transfers. Refer NSDL circular.

Covid-19 impact to clients:-
1. Applicable to clients on whose email id contract notes and other statements get bounced or who have opted for Physical contract notes/ other statements or Digital and Physical contract notes/ other statements :Due to the nationwide lockdown, we are unable send physical contract notes and other statements. To view them, log into www.kotaksecurities.com
2. Kindly update your email id with us to receive contract notes/various statements electronically to avoid any further inconvenience.
3. We are unable to issue the running account settlement payouts through cheque due to the lockdown. We request you to update your Bank account details to facilitate direct transfer to your linked bank account. You may approach our designated customer service desk or your branch to know the Bank details updation procedure.
4. Exchange advisory: Investors are advised to exercise caution while taking investment decisions in these unpredictable times. Clients are also encouraged to keep track of the underlying physical as well as international commodity markets. Clients are advised to undertake transactions after understanding the nature of the contractual relationship into which they are entering and the extent of its exposure to risk. Clients are further advised to follow sound risk management practices and not to be carried away by unfounded rumors, tips etc.

Filling complaints on SCORES- Easy & Quick
a. Register on SCORES portal  |  b. Mandatory details for filling complaints on SCORES  i. Name, PAN, Address, Mobile Number, E-mail ID  |  c. Benefits:  i. Effective Communication  ii. Speedy redressal of the grievances

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Registered Office: 27 BKC, C 27, G Block, Bandra Kurla Complex, Bandra (E), Mumbai 400051. Telephone No.: +22 43360000, Fax No.: +22 67132430.
Correspondence Address: Infinity IT Park, Bldg. No 21, Opp. Film City Road, A K Vaidya Marg, Malad (East), Mumbai 400097. Telephone No: 42856825.

CIN: U99999MH1994PLC134051. SEBI Registration No: INZ000200137(Member of NSE, BSE, MSE, MCX & NCDEX), AMFI ARN 0164, PMS INP000000258 and Research Analyst INH000000586.

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