Chat with us

Welcome to Kotak Securities Customer Support Chat.

You can have a live chat with a customer service associate to have your queries addressed related to your trading account, product information, offers and technology platforms.

This facility is available on all working days

Monday to Friday from 9.00 am to 6.00 pm

Alternatively, you can call us at 1800 209 9191 / 1860 266 9191 or drop us an e-mail at service.securities@kotak.com

During the chat, if your queries are account related, your account will be verified, post which we will assist you.

Terms & Conditions

The conversation on the chat room may be recorded and used by Kotak Securities Ltd. in future as a proof of a chat.
The conversation via chat cannot involve any form of abusive language.
The chat room will not be used for cross selling of any products or any other form of solicitation.
The chat room will not be used to provide any recommendation or advice on investing.
The chat room will be used to resolve basic issues related to your trading account, website and products offered by Kotak Securities Ltd.
For all queries / grievances you are requested to send a mail to service.securities@kotak.com or call on 1800 209 9191 / 1860 266 9191
Kotak Securities has the right to discontinue the chat facility at any point in time, at its own discretion.
Kotak Securities does not guarantee that all queries posted via the chat room will be immediately redressed. Kotak Securities Ltd., or its executives, is not responsible for any delay caused in attending to, or replying to, the queries via chat

Please accept the above terms and conditions to start chatting with our customer service professionals.

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1800 209 9191 / 1860 266 9191

Mon to Fri – 8.00 AM TO 6.00 PM
Sat – 9.00 AM to 2.00 PM To dial from Mobile phone add city STD code

Existing customers can send in their grievances for Trading account to service.securities@kotak.com
& Demat account to ks.demat@kotak.com

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No need to issue cheques by investors while subscribing to IPO. Just write the bank account number and sign in the application form to authorise your bank to make payment in case of allotment. No worries for refund as the money remains in investor's account.

KYC is one time exercise while dealing in securities markets - once KYC is done through a SEBI registered intermediary (broker, DP, Mutual Fund etc.), you need not undergo the same process again when you approach another intermediary. Attention Investors Prevent Unauthorized Transactions in your demat / trading account --> Update your Mobile Number/ email Id with your stock broker / Depository Participant. Receive information of your transactions directly from Exchanges on your mobile / email at the end of day and alerts on your registered mobile for all debits and other important transactions in your demat account directly from NSDL/ CDSL on the same day." - Issued in the interest of investors. Circular No.: NSDL/POLICY/2014/0094, NSE/INSP/27436, BSE - 20140901-21

Kindly note that as per NSE circulars nos: NSE/INVG/36333 dated November 17, 2017, NSE/INVG/37765 dated May 15.2018 and BSE circular nos: 20171117-18 dated November 17, 2017, 20180515-39 dated May 15.2018, trading in securities in which unsolicited messages are being circulated is restricted. The list of such stocks are available on the website of NSE & BSE. In case of any queries, request you to kindly get in touch with Customer Service on 18002099191/9292

Kotak Securities Ltd. bearing licence no. CA0268 is a Corporate Agent of Kotak Mahindra Old Mutual Life Insurance Ltd. We have taken reasonable measures to protect security and confidentiality of the Customer Information.

Registered Office: 27 BKC, C 27, G Block, Bandra Kurla Complex, Bandra (E), Mumbai 400051. Telephone No.: +22 43360000, Fax No.: +22 67132430.
Correspondence Address: Infinity IT Park, Bldg. No 21, Opp. Film City Road, A K Vaidya Marg, Malad (East), Mumbai 400097. Telephone No: 42856825.

CIN: U99999MH1994PLC134051. SEBI Registration No: INZ000200137(Member of NSE, BSE, MSE, MCX & NCDEX), AMFI ARN 0164, PMS INP000000258 and Research Analyst INH000000586.

NSDL/CDSL: IN-DP-NSDL-23-97

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