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For Customer Service, dial
1800 209 9191

Write to us at service.securities@kotak.com for Trading Account and Demat Account-related queries

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Important announcement: From 2nd January 2023, we will charge Rs.100 for every order liquidated by us, due to margin shortfall or debit recovery. Click here for details.

NOTE: Please note that apart from the standard plans offered to all clients, KSL also offers customized brokerage plans depending on the business relationship with the clients. You may reach out to your relationship manager/branch, Authorised Person or customer service for any queries relating to the same. Brokerage will not exceed the rates specified by SEBI and the Exchanges.

No need to issue cheques by investors while subscribing to IPO. Just write the bank account number and sign in the application form to authorise your bank to make payment in case of allotment. No worries for refund as the money remains in investor's account.

KYC is one time exercise while dealing in securities markets - once KYC is done through a SEBI registered intermediary (broker, DP, Mutual Fund etc.), you need not undergo the same process again when you approach another intermediary. Attention Investors Prevent Unauthorized Transactions in your demat / trading account --> Update your Mobile Number/ email Id with your stock broker / Depository Participant. Receive information of your transactions directly from Exchanges on your mobile / email at the end of day and alerts on your registered mobile for all debits and other important transactions in your demat account directly from NSDL/ CDSL on the same day." - Issued in the interest of investors. Circular No.: NSDL/POLICY/2014/0094, NSE/INSP/27436, BSE - 20140901-21

<<<<<<< HEAD Kindly note that as per NSE circulars dated November 17, 2017, May 15.2018 and BSE circulars dated November 17, 2017, May 15.2018, trading in securities in which unsolicited messages are being circulated is restricted. The list of such stocks are available on the website of NSE & BSE.
======= Kindly note that as per NSE circulars dated November 17, 2017, May 15.2018 October 21, 2022 February 24, 2023 and BSE circulars dated November 17, 2017, May 15.2018,October 21, 2022,February 24, 2023 trading in securities in which unsolicited messages are being circulated is restricted. The list of such stocks are available on the website of NSE & BSE.
>>>>>>> afded2570f10208af714757cddb475f05a2a3deb Investors, kindly beware of unregistered Investment advisors offering assured returns and seeking trading credentials. Unsolicited messages via social media platforms like Whatsapp, Telegram , Instagram, YouTube, Facebook, SMS, calls, etc. are being sent by unregistered or unauthorised entities inducing to deal in these stocks, F&O contracts. Please refer NSE circular & BSE circular to report any such instance.

As per NSE circular dated March 25, 2022 ,BSE circular dated March 25, 2022 , MCX circular dated March 31, 2022 , NCDEX circular dated April 1, 2022 , NSE circular dated July 6, 2022 , BSE circular dated July 6, 2022 , MCX circular dated July 11, 2022 , NCDEX circular dated July 11, 2022 , investors are cautioned to abstain them from dealing in any schemes of unauthorised collective investments/portfolio management, indicative/ guaranteed/fixed returns / payments etc. Investors are further cautioned to avoid practices like: a) Sharing i. trading credentials – login id & passwords including OTP’s., ii. trading strategies, iii. position details. b) Trading in leveraged products /derivatives like Options without proper understanding, which could lead to losses. c) Writing/ selling options or trading in option strategies based on tips, without basic knowledge & understanding of the product and its risks d) Dealing in unsolicited tips through like Whatsapp, Telegram , Instagram, YouTube, Facebook, SMS, calls, etc. e) Trading / Trading in “Options” based on recommendations from unauthorised / unregistered investment advisors and influencers.

Kindly note that relying on any such fraudulent communication received in any form or manner, which originates from any of the channels not belonging to KSL, shall be at your own risk and KSL shall not be liable for the same.

In case of any queries, request you to kindly get in touch with Customer Service on 1800 209 9191.

Creating investor awareness and safeguarding client’s data: Please note that certain fraudsters are collecting data of clients who are already into trading in Exchanges and send them bulk messages on the pretext of providing investment tips and luring them to invest with them in their bogus firms by promising huge profits. Please be aware and sensitized on this issue. Kindly safeguard your data and do not share or reveal such data to unauthorized persons. Read the circulars here: NSE BSE NCDEX MCX

Kotak securities Ltd. having composite licence no.CA0268 is a Corporate Agent of Kotak Mahindra Life Insurance Company Limited and Kotak Mahindra General Insurance Company Limited. We have taken reasonable measures to protect security and confidentiality of the Customer information.

The Stock Exchange, Mumbai is not in any manner answerable, responsible or liable to any person or persons for any acts of omission or commission, errors, mistakes and/or violation, actual or perceived, by us or our partners, agents, associates etc., of any of the Rules, Regulations, Bye-laws of the Stock Exchange, Mumbai, SEBI Act or any other laws in force from time to time. The Stock Exchange, Mumbai is not answerable, responsible or liable for any information on this Website or for any services rendered by our employees, our servants, and us.

Please do not share your online trading password with anyone as this could weaken the security of your account and lead to unauthorized trades or losses. This cautionary note is as per Exchange circular dated 15th May, 2020.

Note: With a view to providing visibility of client-wise collateral as per SEBI regulations, respective clearing corporations have provided a web portal facility to allow clients to view their disaggregated collateral placed with Member and as reported by Trading Member/Clearing Member. For further information refer circulars: NCL ; NCCL ; MCXCCL ; ICCL

NSDL and CDSL have mapped Unique Client Codes (UCC) to demat accounts based on PAN, refer NSDL and CDSL circulars. Format for linking/delinking the UCC: NSDL: link | CDSL: link.

Clients are required to keep all their account related information up-to-date including details like email id, mobile number, address, bank details, demat details, income details etc. which will help the client to timely receive any information and to avail the various facilities relating to the Trading and Demat account. To update the details, client may get in touch with our designated customer service desk or approach the branch for assistance.

As per Exchange circular on Unique Client Code, with effect from July 21, 2022, out of the multiple UCCs reflecting against any retail client, only one UCC having latest create date or trade date (whichever is later) will be permitted to trade and all other UCCs will be marked as closed and shall not be permitted to trade, by the Exchange. Please take note of the same especially in case you are having open positions.

Kindly note that as per the SEBI circular dated November 11, 2022 , the Client Unpaid Securities Account (CUSA) is required to be wound up by April 15, 2023 (refer clause 3.11). Accordingly, as per NSDL circular dated April 12, 2023 , we would like to intimate you that ‘the securities lying in such accounts shall either be disposed off in the market or be transferred to the client’s demat account by the TM/CM accordingly, failing which such accounts shall be frozen for debit and credit at EOD of April 15, 2023’. Please get in touch with Customer Service in case of any queries.

Investors please note that SEBI vide it’s circular have informed KRAs to mandatorily validate records of the client whose KYC has been completed using Aadhaar as an OVD. Please note that clients whose KYC records are not validated by 22nd May, 2023 may face restrictions in their investments (reference: NSE BSE). In this regard, you may receive the SMS and email on your registered mobile number and email id from respective KRA where your KYC is registered. You are require to complete the process of verification of SMS and email on respective KRA website.
In case your KYC is registered on CVL KRA, they have provided the facility wherein investors can directly visit the validation portal link https://validate.cvlindia.com/CVLKRAVerification_V1/ and submit the required details to enable validation of their KYC records. Refer circular: here and here.In case your KYC is registered on NDML KRA, they have provided the facility wherein investors can directly visit the validation portal link https://kra.ndml.in/ClientInitiatedKYC-webApp/#/ClientinitiatedKYC and submit the required details to enable validation of their KYC records. NSE KRA has provided a facility of KYC validation, wherein investor can directly visit the NSE KRA home page (https://www.nsekra.com/) and enter PAN in KYC inquiry section to get validation link. Document for validation process is attached here for reference.

Important update: Mandatory 6 KYC Attributes and Pan Aadhaar linking.

Clients are required to ensure the following 6 KYC attributes are updated for their Demat and Trading account: Name, Address, PAN, Valid Mobile Number, Valid E-mail ID, and Income Range. Any non-compliant account for the above requirement will be liable to be made inactive. The last date to update these details is 30^th june, 2022.

Kindly refer Advisory for KYC updation here

PAN Aadhaar linking requirement:-

As per the SEBI Press Release, in case PAN is not seeded with AADHAAR before the timeline as informed from time to time (current deadline: 30th June, 2023), such accounts would be considered non-KYC compliant, and there could be restrictions on securities and other transactions until the PAN and Aadhaar are linked.

NSE circular dated June 01, 2023 ,June 13, 2023 , read with circular dated March 24, 2022 , (except of March, 2022 circular): The clients who have failed to comply with the requirement of seeding the PAN with Aadhar by the due date, will not be able to place orders or square off their open position, if any. Such open positions will naturally expire on the expiry date of the respective contracts. The client will be permitted to trade only on compliance with the requirement. Similar circulars are issued by BSE. Click here & here . MCX and NCDEX have also issued the circulars with regard to trades not permitted in case of PAN is not seeded with Aadhaar.

NSDL: Such demat accounts will become KYC non-compliant (due to invalid PAN) and such non-compliant demat accounts will be liable to be made inactive. Click here & here

CDSL: In case PAN is not seeded with Aadhaar, on June 30, 2023 EOD the existing demat accounts wherein the PAN is not seeded with Aadhaar for the specified client categories by Government will be considered as invalid and the demat accounts will be frozen for debits. Click here & here

In view of the above, if the PAN – Aadhaar is not linked, you might not be able to create fresh positions / execute any fresh trades, other than square off open positions / reduce existing exposure w.e.f. June 28, 2023. Kindly note that existing open positions/ holdings may also be liquidated at any point of time upto the due date of June 30, 2023 and at the sole discretion of KSL. From July 01, 2023 no further trades would be permitted in the account and your account will be disabled for further trading and demat account will be frozen for debit / made inactive from July 01, 2023. Please note you will not be able to square up the open positions. Such open positions will naturally expire on the expiry date of the respective contract, if permitted by the Exchange. This process is non obligatory for NRIs and Non-Individual.

Kindly get in touch with our designated customer service desk or approach the branch for assistance. Click here to link it now.

NSDL advisory:

Clients i.e. 6 KYC non-compliant demat account holders are required to note that if they have any debit transactions to be executed in respect of Pay-in’s scheduled after June 30, 2022 viz., account transfer and inter depository transfer, they shall execute such instructions for transferring securities well in advance but before EOD of June 30, 2022 to avoid the risk of non-delivery for sell trades of June 29, 2022 and June 30, 2022. CDSL advisory : If non-compliant clients have taken any position for any settlements from June 30, 2022, they should execute Early / normal pay-in instructions for transferring securities to TM/CM/CC well in advance but latest by EOD of July 01, 2022, to avoid the risk of non-delivery for sell trades of June 30, 2022 and July 01, 2022 due to freezing of demat accounts for debits as mentioned above. Future dated debit instructions (if any and balance is not blocked in the account) executed for the deficient account, would be failed once account is frozen for debits.

Kindly refer the table to know more:

Clients are encouraged to update their choice of nomination in their trading and demat account as well as for the Mutual Fund units i.e. submit the nomination form or submit the declaration form for opting out of nomination. Kindly note that the due date for either nominating or opting out is September 30, 2023. You may refer to the SEBI circulars by clicking: here and here. In case the choice of nomination is not provided, it may result in restrictions to the investments as prescribed by the regulators. For any queries, kindly get in touch with our designated customer service desk.

Introduction of Legal Entity Identifier(LEI) for Large Value Transactions: LEI is a 20-digit number used to uniquely identify parties to financial transactions worldwide. RBI has now decided to introduce the LEI system for all payment transactions of value Rs. 50 crore and above undertaken by entities (non-individuals) using Centralised Payment Systems viz. Real Time Gross Settlement (RTGS) and National Electronic Funds Transfer (NEFT). Such clients are required to provide the LEI number to us for updating it at KSL to avoid any disruptions in future payment when the threshold reaches to 50 crore and above. You may refer to the circular RBI NOTIFICATION. In case of any queries, get in touch with our designated customer service desk..

Investors please note that as per the Exchange rules, in the event of a delayed start due to unwarranted or unavoidable circumstances or market disruption, during trading hours or special session, the Exchange shall cancel all type of pending orders once system is restored and no separate time would be given to clients for cancellation of orders. Clients will be required to place fresh orders on resumption of trading. The Exchange and KSL shall not be responsible or held liable for any incidental, special or consequential damages including but not limited to loss of profit. Please be updated and guided by the circulars, rules, bye-laws and regulations of the Exchanges as amended from time to time on the website of Exchanges.

Investor Awareness regarding the revised guidelines on margin collection:-
Attention Investors :
1. Stock Brokers can accept securities as margin from clients only by way of pledge in the depository system w.e.f. September 1, 2020.
2. Update your mobile number & email Id with your stock broker/depository participant and receive OTP directly from depository on your email id and/or mobile number to create pledge.
3. Pay 20% upfront margin of the transaction value to trade in cash market segment.
4. Investors may please refer to the Exchange's Frequently Asked Questions (FAQs) issued vide circular reference NSE/INSP/45191 dated July 31, 2020, notice no. 20200731-7 dated July 31, 2020 and NSE/INSP/45534 dated August 31, 2020, notice no. 20200831-45 dated August 31, 2020 and other guidelines issued from time to time in this regard.
5. Check your Securities /MF/ Bonds in the consolidated account statement issued by NSDL/CDSL every month.
.......... Issued in the interest of Investors

Caution: Clients are cautioned and advised to refrain from placing any order at unrealistic prices i.e. at prices which do not reflect the current market price and are far away from the LTP / reference price / theoretical price or which are at extreme end of the operating range and have no economic rationale when compared with LTP / reference price / theoretical price / underlying price movement. Please note that trades arising from such orders at unrealistic prices leads to aberrations in the price discovery process. Clients are advised to desist from entering orders or executing transactions which, prima facie, appear to be non - genuine and refrain from indulging in such practice leading to aberrations in the order book. You can read the Exchange circulars here & here

Covid-19 impact to clients:-
1. Applicable to clients on whose email id contract notes and other statements get bounced or who have opted for Physical contract notes/ other statements or Digital and Physical contract notes/ other statements :Due to the nationwide lockdown, we are unable send physical contract notes and other statements. To view them, log into www.kotaksecurities.com
2. Kindly update your email id with us to receive contract notes/various statements electronically to avoid any further inconvenience.
3. We are unable to issue the running account settlement payouts through cheque due to the lockdown. We request you to update your Bank account details to facilitate direct transfer to your linked bank account. You may approach our designated customer service desk or your branch to know the Bank details updation procedure.
4. Exchange advisory: Investors are advised to exercise caution while taking investment decisions in these unpredictable times. Clients are also encouraged to keep track of the underlying physical as well as international commodity markets. Clients are advised to undertake transactions after understanding the nature of the contractual relationship into which they are entering and the extent of its exposure to risk. Clients are further advised to follow sound risk management practices and not to be carried away by unfounded rumors, tips etc.

Under Interoperability, Kotak Securities has selected NSE Clearing Limited (NCL) as its designated clearing corporation for Cashand equity derivatives segment transactions and Indian Clearing Corporation Limited (ICCL) as its designated clearing corporation for currency derivatives segment transactions.

Filling complaints on SCORES- Easy & Quick
a. Register on SCORES portal | b. Mandatory details for filling complaints on SCORES i. Name, PAN, Address, Mobile Number, E-mail ID | c. Benefits: i. Effective Communication ii. Speedy redressal of the grievances

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