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Write to us at service.securities@kotak.com for Trading Account and Demat Account-related queries

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NOTE: Please note that apart from the standard plans offered to all clients, KSL also offers customized brokerage plans depending on the business relationship with the clients. You may reach out to your relationship manager/branch, Authorised Person or customer service for any queries relating to the same. Brokerage will not exceed the rates specified by SEBI and the Exchanges.

No need to issue cheques by investors while subscribing to IPO. Just write the bank account number and sign in the application form to authorise your bank to make payment in case of allotment. No worries for refund as the money remains in investor's account.

KYC is one time exercise while dealing in securities markets - once KYC is done through a SEBI registered intermediary (broker, DP, Mutual Fund etc.), you need not undergo the same process again when you approach another intermediary. Attention Investors Prevent Unauthorized Transactions in your demat / trading account --> Update your Mobile Number/ email Id with your stock broker / Depository Participant. Receive information of your transactions directly from Exchanges on your mobile / email at the end of day and alerts on your registered mobile for all debits and other important transactions in your demat account directly from NSDL/ CDSL on the same day." - Issued in the interest of investors. Circular No.: NSDL/POLICY/2014/0094, NSE/INSP/27436, BSE - 20140901-21

Kindly note that as per NSE circulars dated November 17, 2017, May 15.2018 and BSE circulars dated November 17, 2017, May 15.2018, trading in securities in which unsolicited messages are being circulated is restricted. The list of such stocks are available on the website of NSE & BSE.
Investors, kindly beware of unregistered Investment advisors offering assured returns and seeking trading credentials. Unsolicited messages via social media platforms like Whatsapp, Telegram , Instagram, YouTube, Facebook, SMS, calls, etc. are being sent by unregistered or unauthorised entities inducing to deal in these stocks, F&O contracts. Please refer NSE circular & BSE circular to report any such instance.

As per NSE circular dated March 25, 2022 ,BSE circular dated March 25, 2022 , MCX circular dated March 31, 2022 , NCDEX circular dated April 1, 2022, investors are cautioned to abstain them from dealing in any schemes of unauthorised collective investments/portfolio management, indicative/ guaranteed/fixed returns / payments etc. Investors are further cautioned to avoid practices like: a) Sharing i. trading credentials – login id & passwords, ii. trading strategies, iii. position details. b) Trading in leveraged products /derivatives without proper understanding, which could lead to losses. c) Writing/ selling options or trading in option strategies based on tips, without basic knowledge & understanding of the product and its risks d) Dealing in unsolicited tips through like Whatsapp, Telegram , Instagram, YouTube, Facebook, SMS, calls, etc. e) Trading based on recommendations from unauthorised / unregistered investment advisors

Kindly note that relying on any such fraudulent communication received in any form or manner, which originates from any of the channels not belonging to KSL, shall be at your own risk and KSL shall not be liable for the same.

In case of any queries, request you to kindly get in touch with Customer Service on 1800 209 9191.

Kotak securities Ltd. having composite licence no.CA0268 is a Corporate Agent of Kotak Mahindra Life Insurance Company Limited and Kotak Mahindra General Insurance Company Limited. We have taken reasonable measures to protect security and confidentiality of the Customer information.

The Stock Exchange, Mumbai is not in any manner answerable, responsible or liable to any person or persons for any acts of omission or commission, errors, mistakes and/or violation, actual or perceived, by us or our partners, agents, associates etc., of any of the Rules, Regulations, Bye-laws of the Stock Exchange, Mumbai, SEBI Act or any other laws in force from time to time. The Stock Exchange, Mumbai is not answerable, responsible or liable for any information on this Website or for any services rendered by our employees, our servants, and us.

Please do not share your online trading password with anyone as this could weaken the security of your account and lead to unauthorized trades or losses. This cautionary note is as per Exchange circular dated 15th May, 2020.

Note: With a view to providing visibility of client-wise collateral as per SEBI regulations, respective clearing corporations have provided a web portal facility to allow clients to view their disaggregated collateral placed with Member and as reported by Trading Member/Clearing Member. For further information refer circulars: NCL ; NCCL ; MCXCCL ;

NSDL and CDSL have mapped Unique Client Codes (UCC) to demat accounts based on PAN, refer NSDL and CDSL circulars. Format for linking/delinking the UCC: NSDL: link | CDSL: link.

Clients are required to keep all their account related information up-to-date including details like email id, mobile number, address, bank details, demat details, income details etc. which will help the client to timely receive any information and to avail the various facilities relating to the Trading and Demat account. To update the details, client may get in touch with our designated customer service desk or approach the branch for assistance.

Important update: Mandatory 6 KYC Attributes and Pan Aadhaar linking.

Clients are required to ensure the following 6 KYC attributes are updated for their Demat and Trading account: Name, Address, PAN, Valid Mobile Number, Valid E-mail ID, and Income Range. Any non-compliant account for the above requirement will be liable to be made inactive. The last date to update these details is 30^th june, 2022.

Kindly refer Advisory for KYC updation here

In case PAN is not seeded with AADHAAR before 31st March, 2023 or any other date as notified by Government, it will not be considered as a valid PAN. Kindly get in touch with our designated customer service desk or approach the branch for assistance.Click here to link it now.

Introduction of Legal Entity Identifier(LEI) for Large Value Transactions: LEI is a 20-digit number used to uniquely identify parties to financial transactions worldwide. RBI has now decided to introduce the LEI system for all payment transactions of value Rs. 50 crore and above undertaken by entities (non-individuals) using Centralised Payment Systems viz. Real Time Gross Settlement (RTGS) and National Electronic Funds Transfer (NEFT). Such clients are required to provide the LEI number to us for updating it at KSL to avoid any disruptions in future payment when the threshold reaches to 50 crore and above. You may refer to the circular RBI NOTIFICATION. In case of any queries, get in touch with our designated customer service desk..

Investors please note that as per the Exchange rules, in the event of a delayed start due to unwarranted or unavoidable circumstances or market disruption, during trading hours or special session, the Exchange shall cancel all type of pending orders once system is restored and no separate time would be given to clients for cancellation of orders. Clients will be required to place fresh orders on resumption of trading. The Exchange and KSL shall not be responsible or held liable for any incidental, special or consequential damages including but not limited to loss of profit. Please be updated and guided by the circulars, rules, bye-laws and regulations of the Exchanges as amended from time to time on the website of Exchanges.

Investor Awareness regarding the revised guidelines on margin collection:-
Attention Investors :
1. Stock Brokers can accept securities as margin from clients only by way of pledge in the depository system w.e.f. September 1, 2020.
2. Update your mobile number & email Id with your stock broker/depository participant and receive OTP directly from depository on your email id and/or mobile number to create pledge.
3. Pay 20% upfront margin of the transaction value to trade in cash market segment.
4. Investors may please refer to the Exchange's Frequently Asked Questions (FAQs) issued vide circular reference NSE/INSP/45191 dated July 31, 2020, notice no. 20200731-7 dated July 31, 2020 and NSE/INSP/45534 dated August 31, 2020, notice no. 20200831-45 dated August 31, 2020 and other guidelines issued from time to time in this regard.
5. Check your Securities /MF/ Bonds in the consolidated account statement issued by NSDL/CDSL every month.
.......... Issued in the interest of Investors

Caution: Clients are cautioned and advised to refrain from placing any order at unrealistic prices i.e. at prices which do not reflect the current market price and are far away from the LTP / reference price / theoretical price or which are at extreme end of the operating range and have no economic rationale when compared with LTP / reference price / theoretical price / underlying price movement. Please note that trades arising from such orders at unrealistic prices leads to aberrations in the price discovery process. Clients are advised to desist from entering orders or executing transactions which, prima facie, appear to be non - genuine and refrain from indulging in such practice leading to aberrations in the order book. You can read the Exchange circulars here & here

Covid-19 impact to clients:-
1. Applicable to clients on whose email id contract notes and other statements get bounced or who have opted for Physical contract notes/ other statements or Digital and Physical contract notes/ other statements :Due to the nationwide lockdown, we are unable send physical contract notes and other statements. To view them, log into www.kotaksecurities.com
2. Kindly update your email id with us to receive contract notes/various statements electronically to avoid any further inconvenience.
3. We are unable to issue the running account settlement payouts through cheque due to the lockdown. We request you to update your Bank account details to facilitate direct transfer to your linked bank account. You may approach our designated customer service desk or your branch to know the Bank details updation procedure.
4. Exchange advisory: Investors are advised to exercise caution while taking investment decisions in these unpredictable times. Clients are also encouraged to keep track of the underlying physical as well as international commodity markets. Clients are advised to undertake transactions after understanding the nature of the contractual relationship into which they are entering and the extent of its exposure to risk. Clients are further advised to follow sound risk management practices and not to be carried away by unfounded rumors, tips etc.

Under Interoperability, Kotak Securities has selected NSE Clearing Limited (NCL) as its designated clearing corporation for Cashand equity derivatives segment transactions and Indian Clearing Corporation Limited (ICCL) as its designated clearing corporation for currency derivatives segment transactions.

Filling complaints on SCORES- Easy & Quick
a. Register on SCORES portal | b. Mandatory details for filling complaints on SCORES i. Name, PAN, Address, Mobile Number, E-mail ID | c. Benefits: i. Effective Communication ii. Speedy redressal of the grievances

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