+ Expand AllNRI Trading Account FAQs

Q Which Exchanges can an NRI transact in?

A

Kotak Securities provides its customers a trading window to execute its trading orders on the National Stock Exchange of India Ltd. (NSE) as well as the Bombay Stock Exchange (BSE).
Q What kind of orders can an NRI place?

A

An NRI Customer can place both market and limit orders.
Q What is a Limit order?

A

Limit order is an order wherein the trader/investor provides a maximum price per unit of a Buy order and the minimum price per unit of a Sell order. The actual transaction can be at a price more favorable than the price predefined by the investor.

Market Orders have different interpretations for both NSE and BSE.

Market Orders in NSE: This is an order to buy or sell securities at the best price available in the market at the time the order is routed to the exchange. Thus increasing the chances of the execution of the order. In case of market orders for NSE, all market orders placed which are not executed become limit orders at the last traded price. Where a market order is not executed fully, it becomes a limit order for the balance quantity at the last traded price.

Market Orders in BSE :

In case of market orders placed on BSE: The market orders are routed to the Exchange with the best offer for a buy market order and for a sell market order the order will be routed with the best bid offer. At any point of time during the market hours it is found that a particular bid or offer is no longer present in the exchange this market order gets cancelled suomoto by the exchange. In case of part execution of market order, the remainder order gets converted into alimit order at the last executed price.

Market orders can be placed only during market hours – 9.30am -3.30pm IST
Q What are the securities which the NRI's can trade in?

A

The NRI investor can trade in shares which are there in the Cash segment which are traded in the exchanges i.e. NSE and BSE. There has been seen a steady rise in the number of companies getting listed in these exchanges thus increasing the number of securities an investor can trade in.
Q How does the customer route an order for investing in the market?

A

The customer can invest in the market through the online mode :website online trading / keatproX / mobile stock trading (mst) Alternatively the customer can also place orders in the market over the phone "call & trade".
Q Does the investor get an online confirmation of orders and trades?

A

Once the order is placed in the market. The investor can check the status of the order on real time basis by monitoring the 'check order status' on the website online trading.

Once the order is executed/ traded, a digitally signed contract notes is generated which provides the investor with all the details of the transaction. The same is sent via e-mail to the registered email ID for the orders executed during the trading day. Also the digitally signed contract notes are also made available on the trading platform for future references for the investor.
Q Once an order is placed, does that assure an execution of trade? Is it possible that an order is accepted by the exchange but a trade does not take place against it? Is an order always executed for the full quantity? Is it always executed at one price?

A

It is possible that an order which is accepted by the exchange but the trade does not get executed. This is generally seen in case of a limit order, where it might remain totally unexecuted if there is no matching order.

For example, if a trader places a sell order for 100 shares @ Rs. 100 per share. It might remain totally unexecuted if there are no buyers or buy orders for the share for a price of Rs. 100 or more. Further, an order can get executed for any quantity less than or equal to the order quantity. On part execution, the original order is converted into an order for the balance quantity against which another trade can happen. Since these are different trades, it is possible that the trades are executed at different price.

In case of market orders placed on NSE, even a market order might remain unexecuted if there are no matching orders. In such cases, the unexecuted portion of the market order is converted into a limit order at the last traded price for the balance quantity. For example, when the last traded price of a share was Rs. 100, if a market order is placed to sell 100 shares, the sell order will be matched against all limit orders for buying the shares. In case there are no or insufficient orders for buying 100 shares, the unexecuted market order is converted automatically into a limit order to buy sell 100 shares at a price of Rs. 100 (the last traded price). In case the order was partly executed and the last execution took place at Rs. 95, the price of the limit order for the balance quantity would be Rs. 95.

In case of market orders placed on BSE, all buy market orders go to the Exchange with the price of the best offer and all sell market orders go to the exchange with the price of the best bid offer. In case at that point of time it is found that that particular bid or offer is no longer present in the exchange this market order gets cancelled by the exchange. In case of part execution of market order, the remainder order gets converted into a limit order at the last executed price
Q Can the investor modify the order which is already placed.

A

The investor does have an option of modifying an order which is already placed but not executed. The same can be done through the online portal, where the customer has an option of “Modify” an order. However one must note that the modify an order option will not work if the order is already queued with the respective exchanges .i.e. confirmation is awaited from the exchange for the acceptance of the placement of the order or any modification/cancellation request. In case the order is already partly executed, only the unexecuted portion of the order can be modified.
Q Can the trader/investor cancel the order already given into the system?

A

The customer does have an option of cancelling the order at any point of time before the execution of the trade. In case the order is already partly executed, only the unexecuted portion of the order can be cancelled.
Q Does the trader/investor have an option to trade after the market hours? How are such trades executed.

A

Yes, The customer can route orders in the market post the market hours for the day. Orders placed after trading hours are queued in the system and are send to the exchange whenever the exchange next opens for trading. The same can be placed just by selecting the AMO (after market order) option while placing an new order in the market.
Q How does the money flow during each transaction? Is there a requirement for the Investor to have money in his account prior to investing ?

A

The basic funding in the account will happen through the customers savings account – (NRE/NRO) Whenever the customer wants to trade in the secondary market the customer needs to have his PINs (NRE/NRO) account funded. It is only after the PINS account is funded that the customer gets a window to execute his transactions in the market.
Once the PINS account is funded the customer gets a freeway to trade with the amount available in the PINS account. When a buy order is routed the amount in the PINS account gets debited and the Demat Account get credited with the number of shares provided the order gets executed in the market. Similarly when a sell order is routed the shares gets debited from the demat account and the funds once realized are credited to the PINS account.
Q How does the investor/customer transfer money into the PINS account? Are there any other transfers required?

A

The transfer of funds from the Savings Account (NRE/NRO) to the PINS account can be facilitated through the Online trading platform. The same cannot be done through the banking platform.The customer can easily transfer 'From' savings account 'To' pins account & viceversa. Once the same has been selected the investor comes to know about his current balances in said accounts. The transfer needs to be initiated by the customer through this section. It is an instant transfer and the trades can be executed post the PINS account funding.
Q Will the investor/ trader get informed on the trade execution in the account?

A

The trade executions are confirmed online and the trading history is updated immediately. The customer can check the same in Check Order Status, on website online trading. The status of each order is updated on a real-time basis. In addition, you will receive e-mail confirmations. You can choose to receive the e-mail confirmation either for each trade when it is executed or a single one for all trades at the end of the day. The contract note will be send to you by mail at the end of the day. The contract notes also get updated on the trading platform in the contract notes section for the customers future reference.
Q What is a contract note?

A

Contract note is a statement of confirmation of trade(s) done on a particular day for and on behalf of a client. A contract note is issued in the prescribed format and manner, establishing a legally enforceable relationship between the member and client in respect to the trades stated in that contract note. Contract notes are made in duplicate, where the member and client both keep one copy each.
Q Where can the customer view the current holdings in his account ?

A

The customer can view the stocks held by him online at any point of time by visiting the DP – Demat section. It is here that the customer can also get a demat transaction history for a set period. This is useful for an investor to keep a tab on his Investments.

Mandatory by SEBI
Easy Portfolio Management
Security of Equity Investments.

Online Trading for NRIs

Place an Order

Q For whom is this facility available?

A

This facility is available only for online trading customers.
Q Am I eligible for opening a trading account?

A

Yes NRI clients can open Trading account with Kotak Securities Ltd
Q How do I open an account?

A

It's simple! Apply Online, call our number 30305757 or email us @ nricustomerservice@kotak.com
Q What are the different types of orders that can be placed on www.kotaksecurities.com?

A

a. Normal Order:

When you buy/sell shares it will be automatically adjusted against the shares already in your DP account or against your pins account balance.

Place Multiple Order

Q For whom is this facility available?

A

This facility is available only for online trading customers.
Q How do I place multiple orders?
A
- Click on place multiple orders.
- Choose which action (buy/sell) you would want to perform on the chosen scrip and also specify the quantity, price, and type of order in each scrip. You may want to specify a stop loss price in the required space, if you desire.
- After doing so, you may click on the place order button.
- You will be led to a screen where you have to enter your trading password and click on the confirm button.
- The screens will guide you from there on.
Note: On specifying the quantity to be bought/sold, the system will display the current market Price by default.However you may choose a price of your own too.
Q What is a Basket Order/Multiple order?

A

Basket order is a facility provided by kotaksecurities.com, which allows you to place an order in 5 scrips with a single click.All you need to do is select Place Multiple orders in Equity and select your scrips and buy/sell them all at one go.

1) to that extent shall be released.

Money Transfer

Q Is it necessary to open bank accounts with designated banks? What is the advantage of opening an Internet-banking account with your banking partners?

A

Yes. It is necessary that you open a bank account with our designated banks Kotak Mahindra Bank.

Faster credits, smooth flow of transactions and early commencement of trading are the advantages you will enjoy. You can transfer funds online and start trading. Further, if we have to make a payment to you, funds can be credited to your bank account directly.
Q What is the procedure to be followed when the funds transferred are not reflecting in Available Cash Balance?

A

If the funds transferred are not reflecting in Available Cash Balance then you need to check on the bank site through net banking whether the funds transferred have been debited from the bank account. If yes then please get the Bank Reference number and provide the same to our Customer Care desk through the contact care numbers so that the funds can be uploaded in the Available Cash Balance. You can reach our Customer Care executives at 1800 209 9191 / 30305757 (prefix city STD code) / 1800 22 22 99
Q How Do I transfer funds from my Saving A/c to my Pins A/c & Vice versa?
A
You can transfer funds to your trading account by following the steps mentioned below:
- Log onto www.kotaksecurities.com
- Once inside the trading section, Click on Money Transfer You will be presented with a set of boxes. Choose From Saving To Pins and click on Submit.
- Choose your Bank name and the amount to be transferred Click on Go.
- Amount will get transferred to your requested bank account.
Q How will get the limit for trading online ?

A

As soon as you transferred the funds from your saving account to Pins account you pins account balance on available limit page will get increased by said amount & you will get the limit on your limit page by reducing 1.25% from total amount.
Q I have funds lying in my Kotak Securities Saving account, how do I use the same to invest in Mutual Fund/ IPO?
A
- Log onto www.kotaksecurities.com
- You will be presented with a set of boxes.
- Choose From Bank To Mutual Funds and click on Submit.
- Choose your Bank account no and the amount to be transferred. Click on Go.
- Amount get transferred to you Mutual fund/IPO account.
Q I have transferred funds to my Kotak Securities trading account ( S2P) but the same is not reflecting in my limits?

A

Please write to us through Solve Your Queries in the Customer Service menu on the trading page quoting the bank name, bank reference number, the date of transaction and the amount of transaction or call us on 30305757
Q I have transferred some funds today to my Kotak Securities trading account, when can I expect the ledger entry?

A

The funds that you transferred would be immediately added to your Available Cash Balance. As these funds are transferred to your Pins account you will not get any ledger entry in your trading ledger for such transfer.
Q What is the procedure to be followed when the funds transferred are not reflecting in Available Cash Balance?

A

If the funds transfered are not reflecting in Available Cash Balance then you need to check on the bank site through net banking whether the funds transferred have been debited from the bank account. If yes then please get the Bank Reference number and provide the same to our Customer Care desk through the contact care numbers so that the funds can be uploaded in the Available Cash Balance. You can reach our Customer Care executives at 1800 209 9191 / 30305757 (prefix city STD code) / 1800 22 22 99.

Check Order Status

Q For whom is this facility available?

A

This facility is available only for online trading customers.
Q What does the check order status show me?

A

As an investor, after placing the orders for a scrip, you would be led to a screen which would show the reference number of your order.This screen would also direct you to check the order status link. Once the customer clicks on this link , he would be able to make out whether his order has been traded or not. In case it is an order that is still not executed , there would be a mention to the effect stating that the order is open. Under the same link, the investor can also change the order or cancel it if he/she so desires. Once the order gets traded it gets moved to the check trade status link.

Call & Trade

Q For whom is this facility available?

A

This facility is available only for online trading customers.
Q What is Call & Trade?

A

Call & Trade is a service offered by Kotak Securities for its customers, which provides customers with a facility to trade over the phone.
Q What is the contact number on which call has to be made?

A

Kotak Securities provides you a number 30305757. You can call from anywhere in India on our number, without incurring any long distance phone charges.
Q Is Call & Trade a secured option?

A

Once you call our number, our Call & Trade dealer will ask a few questions to verify your identity. Only after your identity is verified, you would be able to place/ modify/ cancel orders.
Q Can the rates be confirmed using Call & Trade?

A

Yes. You can use Call & Trade for getting live rates prevailing in the market.
Q Can I modify or cancel the order placed in T2T or suspended scrips segment?

A

No. Order placed in T2T or suspended scrips segment cannot be modified or cancelled.

Disclaimer:

Kotak Securities does not take any responsibility and will not be responsible for any claims against losses incurred due to incorrect information related to shares in the demat account or margin available in the trading account. The details of the quantity and shares forwarded to the Call & Trade executive for order execution will have to be verified by the client while placing the order.

Also Kotak Securities does not take any responsibility for non-placement of order with respect to the time and date. In case of non-placement of order on the day and of request forwarded, the same will stand cancelled and fresh request on any other day/ time have to be forwarded.
Q What are the charges for availing Call & Trade facility?

A

Please click here to view the charges applicable.
Q Can I place more than one order per call?

A

Yes. Currently, there is no limit on the number of orders that can be placed per call.
Q Can I inquire regarding registration / limits / position etc to a Call & Trade dealer?

A

No. For any inquiry, you need to call up our Customer Care on 30305757
Q Can periodic queries regarding trading / DP account / Pay in / Pay out etc. be addressed to a Call & Trade dealer?

A

No. For any inquiry, you need to call up our Customer Care on 30305757
Q Can I view the order on site after placing orders through phone?

A

Yes. Details of the order placed through phone can be viewed on the site.
Q Can the orders placed through Call & Trade be confirmed from Customer Care?

A

No. Status of orders placed using Call & Trade facility can only be confirmed through a Call & Trade Dealer only.
Q Can AMO orders & Post closing orders be placed through Call & Trade?

A

Yes. AMO orders can be placed from 4:15pm to 6:00pm & Post closing orders from 3.50pm to 4:00pm.
Q Where I can view free research reports and recommendation for equity?

A

You can view free research reports and recommendation for equity on the website www.kotaksecurities.com ,

the path for the same Login to you account on www.kotaksecurities.com > Equity > Equity Research

AMO

Q For whom is this facility available?

A

This facility is available only for online trading customers.
Q What is an AMO?

A

AMO stands for After Market Order. It is a facility that Kotaksecurities.com extends to its customers whereby they can place orders even after the trading hours of a particular day.
Q What is the advantage of an AMO?
A
An AMO has the following advantages:
- It allows the customer to place an order even after the regular trading hours (9.00 a.m. to 3.30 p.m.) during which time he /she might have been busy.
- Based on the fluctuations in the Market on a particular day and taking into account factors such as the closing price of a particular scrip, recommendations on scrips given by Kotak Securities.com, the customer might want to place an order using AMO which would be executed when the market opens the next day.
Q How can I place an AMO?
A
Now customers can place After Market Orders after the trading hours of a day. The process is simple and AMO's can be placed in two ways:
- After Market Orders can be placed by the customer himself by logging into his Kotak Securities trading account and choosing AMO.This facility is available in the time slots mentioned below:
  
  Anytime between 3.30 p.m. to 1.00 a.m.
  
  Anytime between 4.30 a.m. to 9.00 a.m.
  
  An AMO can be placed with a price band of +/-5% of the closing price at the end of the day. Any AMO for scrip that is beyond this price band would not be placed.
  
  All AMO orders will be placed in the market in the order of the price bands i.e all market orders will be placed first and then all orders on the basis of price band would be placed in ascending order.
  
  Any AMO order placed can get cancelled before it getting placed at the exchange, in the absence of sufficient margins at the beginning of the day margin calculation process. Hence clients are requested to check the orders status during the market hours in the order report to find the status of the AMO order placed.
  
  It is advisable to place limit orders i.e at a specific price that is more or less closer to the previous day's closing price instead of market orders i.e orders where price is quoted at 0, as there is a possibility of getting a freak rate because market orders are executed at the best possible counter rate.
  
  eg. Reliance Industries closing price on 10/11/2005 is Rs.785.72
  
  In case an AMO market order (i.e rate is 0) is placed for buy 100 shs of reliance and if this is the first buy trade to hit the market on 11/11/2005 and on the other end if the first sell trade to hit the market is Rs 825/- then the buy order would get executed at Rs. 825/- which would be a very high buy.
  
  NOTE: The time period between 1.00 a.m. to 4.30 a.m. will be utilized for site maintenance and any AMO placed during this time will not be executed and a message stating the same will appear.
- After Market Orders can also be placed through CALL & TRADE FACILITY also and our customer care executives will place the order on your behalf. The customer can place an order on phone by calling at 1800 209 9191 (toll free from landline and mobile) 3030 5757 (To dial from mobile phone prefix your city STD code.) 1800 222 299 in the time slots mentioned below:
  
  Anytime between 3.30 p.m. to 5.00 p.m. & 5.30 p.m. to 6.00 pm in the evening
Q Can I fix any price on scrip that I want to place an AMO on?

A

For particular scrip, An AMO can be placed with a price band of +/-5% of the closing price at the end of the day. Any AMO for scrip that is beyond this price band would not be executed.
For example:

If the closing price of a scrip X on Monday is 100 Rs., the customer can place an AMO within the price band of Rs. 95 to Rs.105.

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No need to issue cheques by investors while subscribing to IPO. Just write the bank account number and sign in the application form to authorise your bank to make payment in case of allotment. No worries for refund as the money remains in investor's account.

KYC is one time exercise while dealing in securities markets - once KYC is done through a SEBI registered intermediary (broker, DP, Mutual Fund etc.), you need not undergo the same process again when you approach another intermediary. Attention Investors Prevent Unauthorized Transactions in your demat / trading account --> Update your Mobile Number/ email Id with your stock broker / Depository Participant. Receive information of your transactions directly from Exchanges on your mobile / email at the end of day and alerts on your registered mobile for all debits and other important transactions in your demat account directly from NSDL/ CDSL on the same day." - Issued in the interest of investors. Circular No.: NSDL/POLICY/2014/0094, NSE/INSP/27436, BSE - 20140901-21

Kindly note that as per NSE circulars nos: NSE/INVG/36333 dated November 17, 2017, NSE/INVG/37765 dated May 15.2018 and BSE circular nos: 20171117-18 dated November 17, 2017, 20180515-39 dated May 15.2018, trading in securities in which unsolicited messages are being circulated is restricted. The list of such stocks are available on the website of NSE & BSE. In case of any queries, request you to kindly get in touch with Customer Service on 18002099191/9292

Kotak securities Ltd. having composite licence no.CA0268 is a Corporate Agent of Kotak Mahindra Life Insurance Company Limited and Kotak Mahindra General Insurance Company Limited. We have taken reasonable measures to protect security and confidentiality of the Customer information.

The Stock Exchange, Mumbai is not in any manner answerable, responsible or liable to any person or persons for any acts of omission or commission, errors, mistakes and/or violation, actual or perceived, by us or our partners, agents, associates etc., of any of the Rules, Regulations, Bye-laws of the Stock Exchange, Mumbai, SEBI Act or any other laws in force from time to time.
The Stock Exchange, Mumbai is not answerable, responsible or liable for any information on this Website or for any services rendered by our employees, our servants, and us.

Please do not share your online trading password with anyone as this could weaken the security of your account and lead to unauthorized trades or losses. This cautionary note is as per Exchange circular dated 15th May, 2020.

Note: With a view to providing visibility of client-wise collateral as per SEBI regulations, respective clearing corporations have provided a web portal facility to allow clients to view their disaggregated collateral placed with Member and as reported by Trading Member/Clearing Member. For further information refer circulars: NCL ; NCCL

NSDL and CDSL have mapped Unique Client Codes (UCC) to demat accounts based on PAN, refer NSDL and CDSL circulars. Format for linking/delinking the UCC: NSDL: link | CDSL: link.

Clients are required to keep all their account related information up-to-date including details like email id, mobile number, address, bank details, demat details, income details etc. which will help the client to timely receive any information and to avail the various facilities relating to the Trading and Demat account. To update the details, client may get in touch with our designated customer service desk or approach the branch for assistance.

Introduction of Legal Entity Identifier(LEI) for Large Value Transactions: LEI is a 20-digit number used to uniquely identify parties to financial transactions worldwide. RBI has now decided to introduce the LEI system for all payment transactions of value ₹50 crore and above undertaken by entities (non-individuals) using Centralised Payment Systems viz. Real Time Gross Settlement (RTGS) and National Electronic Funds Transfer (NEFT). Such clients are required to provide the LEI number to us for updating it at KSL to avoid any disruptions in future payment when the threshold reaches to 50 crore and above. You may refer to the circular RBI NOTIFICATION. In case of any queries, get in touch with our designated customer service desk.

Investor Awareness regarding the revised guidelines on margin collection:-
Attention Investors :
1. Stock Brokers can accept securities as margin from clients only by way of pledge in the depository system w.e.f. September 1, 2020.
2. Update your mobile number & email Id with your stock broker/depository participant and receive OTP directly from depository on your email id and/or mobile number to create pledge.
3. Pay 20% upfront margin of the transaction value to trade in cash market segment.
4. Investors may please refer to the Exchange's Frequently Asked Questions (FAQs) issued vide circular reference NSE/INSP/45191 dated July 31, 2020, notice no. 20200731-7 dated July 31, 2020 and NSE/INSP/45534 dated August 31, 2020, notice no. 20200831-45 dated August 31, 2020 and other guidelines issued from time to time in this regard.
5. Check your Securities /MF/ Bonds in the consolidated account statement issued by NSDL/CDSL every month.
.......... Issued in the interest of Investors

Clients are hereby cautioned not to rely on unsolicited stock tips / investment advice circulated through bulk SMS, websites and social media platforms. Kindly exercise appropriate due diligence before dealing in the securities market.

Requirement of obtaining consent through OTP has been waived for off market transfer reason code “Implementation of Government / Regulatory Direction / Orders” Consent through OTP would continue to be required for all other reasons for any off-market transfers. Refer NSDL circular.

Covid-19 impact to clients:-
1. Applicable to clients on whose email id contract notes and other statements get bounced or who have opted for Physical contract notes/ other statements or Digital and Physical contract notes/ other statements :Due to the nationwide lockdown, we are unable send physical contract notes and other statements. To view them, log into www.kotaksecurities.com
2. Kindly update your email id with us to receive contract notes/various statements electronically to avoid any further inconvenience.
3. We are unable to issue the running account settlement payouts through cheque due to the lockdown. We request you to update your Bank account details to facilitate direct transfer to your linked bank account. You may approach our designated customer service desk or your branch to know the Bank details updation procedure.
4. Exchange advisory: Investors are advised to exercise caution while taking investment decisions in these unpredictable times. Clients are also encouraged to keep track of the underlying physical as well as international commodity markets. Clients are advised to undertake transactions after understanding the nature of the contractual relationship into which they are entering and the extent of its exposure to risk. Clients are further advised to follow sound risk management practices and not to be carried away by unfounded rumors, tips etc.

Under Interoperability, Kotak Securities has selected NSE Clearing Limited (NCL) as its designated clearing corporation for Cashand equity derivatives segment transactions and Indian Clearing Corporation Limited (ICCL) as its designated clearing corporation for currency derivatives segment transactions.

Important Update on PAN-Aadhaar linking: Kindly note that the deadline to link Aadhaar to PAN has been extended till 30th June, 2021. Read the notification here. In case of any queries, start instant Chat with our Customer Service team or WhatsApp 'Hi' on 77389 88888 or email us at kscustomer.communications@kotak.com.

Filling complaints on SCORES- Easy & Quick
a. Register on SCORES portal | b. Mandatory details for filling complaints on SCORES i. Name, PAN, Address, Mobile Number, E-mail ID | c. Benefits: i. Effective Communication ii. Speedy redressal of the grievances

© 2005 Kotak Securities Limited.
Registered Office: 27 BKC, C 27, G Block, Bandra Kurla Complex, Bandra (E), Mumbai 400051. Telephone No.: +22 43360000, Fax No.: +22 67132430.
Correspondence Address: Infinity IT Park, Bldg. No 21, Opp. Film City Road, A K Vaidya Marg, Malad (East), Mumbai 400097. Telephone No: 42856825.
CIN: U99999MH1994PLC134051. SEBI Registration No: INZ000200137(Member of NSE, BSE, MSE, MCX & NCDEX), AMFI ARN 0164, PMS INP000000258 and Research Analyst INH000000586.
NSDL/CDSL: IN-DP-629-2021

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