Vision: Invest with knowledge & safety.
Mission: Every investor should be able to invest in right investment products based on their needs, manage and monitor them to meet their goals, access reports and enjoy financial wellness.
In case of any grievance / complaint, an investor should approach the concerned research analyst and shall ensure that the grievance is resolved within 30 days.
If the investor’s complaint is not redressed satisfactorily, one may lodge a complaint with SEBI on SEBI’s SCORES portal which is a centralized web based complaints redressal system. SEBI takes up the complaints registered via SCORES with the concerned intermediary for timely redressal. SCORES facilitates tracking the status of the complaint.
With regard to physical complaints, investors may send their complaints to: Office of Investor Assistance and Education, Securities and Exchange Board of India, SEBI Bhavan. Plot No. C4-A, ‘G’ Block, Bandra-Kurla Complex, Bandra (E), Mumbai - 400 051.
Details of
Customer care/Complaints
Contact Person
Mr. Ritesh Shah
Address
Kotak Towers, 8th Floor, Building No.21, Infinity Park, Off Western Express Highway, Malad (East), Mumbai, Maharashtra - 400097
Contact No.
18002099393
Email ID
ks.escalation@kotak.com
Working Hours
9 a.m. to 6 p.m. All trading days
Details of
Head of Customer Care
Contact Person
Mr. Tabrez Anwar
Address
Kotak Towers, 8th Floor, Building No.21, Infinity Park, Off Western Express Highway, Malad (East), Mumbai, Maharashtra - 400097
Contact No.
022-42858208
Email ID
ks.servicehead@kotak.com
Working Hours
9 a.m. to 6 p.m. All trading days
Details of
Compliance Officer
Contact Person
Mr. Hiren Thakkar
Address
KOTAK SECURITIES LTD, 8th floor, Kotak Infinity Building No. 21, Infinity Park ,General A.K. Vaidya Marg, Opp. Filmcity, Malad East, Mumbai, Maharashtra-400097
Contact No.
022-42858484
Email ID
ks.compliance@kotak.com
Working Hours
9 a.m. to 6 p.m. All trading days
Details of
CEO
Contact Person
Mr. Shripal Shah
Address
Kotak Towers, 8th Floor, Building No.21, Infinity Park, Off Western Express Highway, Malad (East), Mumbai, Maharashtra - 400097
Contact No.
022-42858301
Email ID
ceo.ks@kotak.com
Working Hours
9 a.m. to 6 p.m. All trading days
Details of | Contact Person | Address | Contact No. | Email ID | Working Hours |
---|---|---|---|---|---|
Customer care/Complaints | Mr. Ritesh Shah | Kotak Towers, 8th Floor, Building No.21, Infinity Park, Off Western Express Highway, Malad (East), Mumbai, Maharashtra - 400097 | 18002099393 | ks.escalation@kotak.com | 9 a.m. to 6 p.m. All trading days |
Head of Customer Care | Mr. Tabrez Anwar | Kotak Towers, 8th Floor, Building No.21, Infinity Park, Off Western Express Highway, Malad (East), Mumbai, Maharashtra - 400097 | 022-42858208 | ks.servicehead@kotak.com | 9 a.m. to 6 p.m. All trading days |
Compliance Officer | Mr. Hiren Thakkar | KOTAK SECURITIES LTD, 8th floor, Kotak Infinity Building No. 21, Infinity Park ,General A.K. Vaidya Marg, Opp. Filmcity, Malad East, Mumbai, Maharashtra-400097 | 022-42858484 | ks.compliance@kotak.com | 9 a.m. to 6 p.m. All trading days |
CEO | Mr. Shripal Shah | Kotak Towers, 8th Floor, Building No.21, Infinity Park, Off Western Express Highway, Malad (East), Mumbai, Maharashtra - 400097 | 022-42858301 | ceo.ks@kotak.com | 9 a.m. to 6 p.m. All trading days |
In absence of response/complaint not addressed to your satisfaction, you may lodge a complaint with SEBI, NSE Exchange, BSE Exchange, Investor Service Centre | National Commodity & Derivatives Exchange Limited and MCX. Please quote your Service Ticket/Complaint Ref No. while raising your complaint at SEBI SCORES/Exchange portal