Towards making Indian Securities Market - Transparent, Efficient, & Investor friendly by providing safe, reliable, transparent and trusted record keeping platform for investors to hold and transfer securities in dematerialized form.
A Depository is an organization which holds securities of investors in electronic form. Depositories provide services to various market participants - Exchanges, Clearing Corporations, Depository Participants (DPs), Issuers and Investors in both primary as well as secondary markets. The depository carries out its activities through its agents which are known as Depository Participants (DP). Details available here: NSDL and CDSL
S.No.
1.
Brief about the Activity / Service
Dematerialization of securities
Expected Timelines for processing by the DP after receipt of proper documents
7 days
S.No.
2.
Brief about the Activity / Service
Rematerialization of securities
Expected Timelines for processing by the DP after receipt of proper documents
7 days
S.No.
3.
Brief about the Activity / Service
Mutual Fund Conversion / Destatementization
Expected Timelines for processing by the DP after receipt of proper documents
5 days
S.No.
4.
Brief about the Activity / Service
Re-conversion / Restatementisation of Mutual fund units
Expected Timelines for processing by the DP after receipt of proper documents
7 days
S.No.
5.
Brief about the Activity / Service
Transmission of securities
Expected Timelines for processing by the DP after receipt of proper documents
7 days
S.No.
6.
Brief about the Activity / Service
Registering pledge request
Expected Timelines for processing by the DP after receipt of proper documents
15 days
S.No.
7.
Brief about the Activity / Service
Closure of demat account
Expected Timelines for processing by the DP after receipt of proper documents
30 days
S.No.
8.
Brief about the Activity / Service
Settlement Instruction
Expected Timelines for processing by the DP after receipt of proper documents
Depositories to accept physical DIS for pay-in of securities upto 4 p.m. and DIS in electronic form upto 6 p.m. on T+1 day
| S.No. | Brief about the Activity / Service | Expected Timelines for processing by the DP after receipt of proper documents |
|---|---|---|
| 1. | Dematerialization of securities | 7 days |
| 2. | Rematerialization of securities | 7 days |
| 3. | Mutual Fund Conversion / Destatementization | 5 days |
| 4. | Re-conversion / Restatementisation of Mutual fund units | 7 days |
| 5. | Transmission of securities | 7 days |
| 6. | Registering pledge request | 15 days |
| 7. | Closure of demat account | 30 days |
| 8. | Settlement Instruction | Depositories to accept physical DIS for pay-in of securities upto 4 p.m. and DIS in electronic form upto 6 p.m. on T+1 day |
Sr. no
1
Type of Activity /Service
Value Added Services
Brief about the Activity / Service
Depositories also provide value added services such as
Sr. no
Type of Activity /Service
Brief about the Activity / Service
Basic Services Demat Account (BSDA)
Sr. no
Type of Activity /Service
Brief about the Activity / Service
Transposition cum dematerialization
Sr. no
Type of Activity /Service
Brief about the Activity / Service
Linkages with Clearing System
Sr. no
Type of Activity /Service
Brief about the Activity / Service
Distribution of cash and non-cash corporate benefits (Bonus, Rights, IPOs etc.), stock lending, demat of NSC / KVP, demat of warehouse receipts etc.
Sr. no
2
Type of Activity /Service
Consolidated Account statement (CAS)
Brief about the Activity / Service
CAS is issued 10 days from the end of the month (if there were transactions in the previous month) or half yearly (if no transactions).
Sr. no
3
Type of Activity /Service
Digitalization of services provided by the depositories
Brief about the Activity / Service
Depositories offer below technology solutions and e-facilities to their demat account holders through DPs
Sr. no
Type of Activity /Service
Brief about the Activity / Service
E-account opening
Sr. no
Type of Activity /Service
Brief about the Activity / Service
Online instructions for execution
Sr. no
Type of Activity /Service
Brief about the Activity / Service
e-DIS / Demat Gateway
Sr. no
Type of Activity /Service
Brief about the Activity / Service
e-CAS facility
Sr. no
Type of Activity /Service
Brief about the Activity / Service
Miscellaneous services
| Sr. no | Type of Activity /Service | Brief about the Activity / Service |
|---|---|---|
| 1 | Value Added Services | Depositories also provide value added services such as |
| Basic Services Demat Account (BSDA) | ||
| Transposition cum dematerialization | ||
| Linkages with Clearing System | ||
| Distribution of cash and non-cash corporate benefits (Bonus, Rights, IPOs etc.), stock lending, demat of NSC / KVP, demat of warehouse receipts etc. | ||
| 2 | Consolidated Account statement (CAS) | CAS is issued 10 days from the end of the month (if there were transactions in the previous month) or half yearly (if no transactions). |
| 3 | Digitalization of services provided by the depositories | Depositories offer below technology solutions and e-facilities to their demat account holders through DPs |
| E-account opening | ||
| Online instructions for execution | ||
| e-DIS / Demat Gateway | ||
| e-CAS facility | ||
| Miscellaneous services |
Sr No
1
Investor Complaint/ Grievances
Investor can lodge complaint/ grievance against the Depository/DP in the following ways:
Sr No
1. Electronic mode:
Sr No
SCORES a web based centralized grievance redressal system of SEBI
Sr No
Respective Depository’s web portal dedicated for the filing of compliant NSDL and CDSL
Sr No
Emails to designated email IDs of Depository NSDL and CDSL . The complaints/ grievances lodged directly with the Depository shall be resolved within 30 days.
Sr No
2. Offline mode (details of link to the form to be provided by DPs)
Sr No
2
Investor Grievance Redressal Committee of Depository
If no amicable resolution is arrived, then the Investor has the option to refer the complaint/ grievance to the Grievance Redressal Committee (GRC) of the Depository. Upon receipt of reference, the GRC will endeavor to resolve the complaint/ grievance by hearing the parties, and examining the necessary information and documents.
Sr No
3
Arbitration proceedings
The Investor may also avail the arbitration mechanism set out in the Byelaws and Business Rules/Operating Instructions of the Depository in relation to any grievance, or dispute relating to depository services. The arbitration reference shall be concluded by way of issue of an arbitral award within 4 months from the date of appointment of arbitrator(s).
| Sr No | ||
|---|---|---|
| 1 | Investor Complaint/ Grievances | Investor can lodge complaint/ grievance against the Depository/DP in the following ways: |
| 1. Electronic mode: | ||
| SCORES a web based centralized grievance redressal system of SEBI | ||
| Respective Depository’s web portal dedicated for the filing of compliant NSDL and CDSL | ||
| Emails to designated email IDs of Depository NSDL and CDSL. The complaints/ grievances lodged directly with the Depository shall be resolved within 30 days. | ||
| 2. Offline mode (details of link to the form to be provided by DPs) | ||
| 2 | Investor Grievance Redressal Committee of Depository | If no amicable resolution is arrived, then the Investor has the option to refer the complaint/ grievance to the Grievance Redressal Committee (GRC) of the Depository. Upon receipt of reference, the GRC will endeavor to resolve the complaint/ grievance by hearing the parties, and examining the necessary information and documents. |
| 3 | Arbitration proceedings | The Investor may also avail the arbitration mechanism set out in the Byelaws and Business Rules/Operating Instructions of the Depository in relation to any grievance, or dispute relating to depository services. The arbitration reference shall be concluded by way of issue of an arbitral award within 4 months from the date of appointment of arbitrator(s). |
Details of
Customer care/Complaints
Contact Person
Mr. Ritesh Shah
Address
Kotak Towers, 8th Floor, Building No.21, Infinity Park, Off Western Express Highway, Malad (East), Mumbai, Maharashtra - 400097
Contact No.
18002099393
Email ID
ks.escalation@kotak.com
Working Hours
9 a.m. to 6 p.m. All trading days
Details of
Head of Customer Care
Contact Person
Mr. Tabrez Anwar
Address
Kotak Towers, 8th Floor, Building No.21, Infinity Park, Off Western Express Highway, Malad (East), Mumbai, Maharashtra - 400097
Contact No.
022-42858208
Email ID
ks.servicehead@kotak.com
Working Hours
9 a.m. to 6 p.m. All trading days
Details of
Compliance Officer
Contact Person
Mr. Hiren Thakkar
Address
KOTAK SECURITIES LTD, 8th floor, Kotak Infinity Building No. 21, Infinity Park ,General A.K. Vaidya Marg, Opp. Filmcity, Malad East, Mumbai, Maharashtra-400097
Contact No.
022-42858484
Email ID
ks.compliance@kotak.com
Working Hours
9 a.m. to 6 p.m. All trading days
Details of
CEO
Contact Person
Mr. Shripal Shah
Address
Kotak Towers, 8th Floor, Building No.21, Infinity Park, Off Western Express Highway, Malad (East), Mumbai, Maharashtra - 400097
Contact No.
022-42858301
Email ID
ceo.ks@kotak.com
Working Hours
9 a.m. to 6 p.m. All trading days
| Details of | Contact Person | Address | Contact No. | Email ID | Working Hours |
|---|---|---|---|---|---|
| Customer care/Complaints | Mr. Ritesh Shah | Kotak Towers, 8th Floor, Building No.21, Infinity Park, Off Western Express Highway, Malad (East), Mumbai, Maharashtra - 400097 | 18002099393 | ks.escalation@kotak.com | 9 a.m. to 6 p.m. All trading days |
| Head of Customer Care | Mr. Tabrez Anwar | Kotak Towers, 8th Floor, Building No.21, Infinity Park, Off Western Express Highway, Malad (East), Mumbai, Maharashtra - 400097 | 022-42858208 | ks.servicehead@kotak.com | 9 a.m. to 6 p.m. All trading days |
| Compliance Officer | Mr. Hiren Thakkar | KOTAK SECURITIES LTD, 8th floor, Kotak Infinity Building No. 21, Infinity Park ,General A.K. Vaidya Marg, Opp. Filmcity, Malad East, Mumbai, Maharashtra-400097 | 022-42858484 | ks.compliance@kotak.com | 9 a.m. to 6 p.m. All trading days |
| CEO | Mr. Shripal Shah | Kotak Towers, 8th Floor, Building No.21, Infinity Park, Off Western Express Highway, Malad (East), Mumbai, Maharashtra - 400097 | 022-42858301 | ceo.ks@kotak.com | 9 a.m. to 6 p.m. All trading days |
In absence of response/complaint not addressed to your satisfaction, you may lodge a complaint with SEBI, NSE Exchange, BSE Exchange, Investor Service Centre | National Commodity & Derivatives Exchange Limited and MCX. Please quote your Service Ticket/Complaint Ref No. while raising your complaint at SEBI SCORES/Exchange portal
Type of special circumstances
Depositories to terminate the participation in case a participant no longer meets the eligibility criteria and/or any other grounds as mentioned in the bye laws like suspension of trading member by the Stock Exchanges.
Timelines for the Activity/ Service
Client will have a right to transfer all its securities to any other Participant of its choice without any charges for the transfer within 30 days from the date of intimation by way of letter/email.
Type of special circumstances
Participant surrenders the participation by its own wish.
Timelines for the Activity/ Service
Client will have a right to transfer all its securities to any other Participant of its choice without any charges for the transfer within 30 days from the date of intimation by way of letter/email.
| Type of special circumstances | Timelines for the Activity/ Service |
|---|---|
| Depositories to terminate the participation in case a participant no longer meets the eligibility criteria and/or any other grounds as mentioned in the bye laws like suspension of trading member by the Stock Exchanges. | Client will have a right to transfer all its securities to any other Participant of its choice without any charges for the transfer within 30 days from the date of intimation by way of letter/email. |
| Participant surrenders the participation by its own wish. | Client will have a right to transfer all its securities to any other Participant of its choice without any charges for the transfer within 30 days from the date of intimation by way of letter/email. |