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+ Expand AllSolve your Queries

  • QFor whom is this applicable to?

    This is applicable to online trading customers.

  • QHow does this section help me?

    The solve your queries section ,previously known as the Qform, would enable the customers to address their queries/problems faced while trading. The new form has a proper sequence of headings under which a customer could post his/her queries. The various issues that a customer may want clarifications have been broadly classified into the following:.

    • Accounts Related
    • Fund Transfer Not Reflecting
    • Products
    • Shares
    • Stock Ideas
    • System
    • Reset Password
    • Trading
    • Contracts And Billing
    • Customer Service Feedback

    The customer may click on any of the above topics in the form and click on sub topics which would relate to the specific issue and post the query on the space provided.

    Alternatively , the client could write to service.securities@kotak.com and address the issues

  • QWhat is the procedure to stop the transfer of settlement payouts to my bank account?

    To stop the transfer of settlement payouts to your bank account, we request you to kindly post a Query on the Solve Your Queries Link Under Customer Service after logging into your account.

    Then click on account related and choose Mark Pay On Request- and write YES on the space provided below.

    The change shall be effected from the next working day on receipt of the request.

  • QWhat is the procedure to pledge my shares?

    If you wish to pledge your shares, we request you to post a Query on Solve your Queries link in the customer service link and select the option Shares(Click on the option Pledge/dematerialisation) and mention the following details:

    • Create pledge / hypothecation
    • Close pledge / hypothecation
    • Invoke pledge / hypothecation
    • Unilateral closure of pledge / hypothecation
    • Client id
    • Client name
    • Agreement number
    • Closure date
    • Instruction type (pledge / hypothecation)
    • Counter party pledgor / pledgee client id
    • Counter party pledgor / pledgee name
    • Counter party pledgor /pledgee DP Id
    • Counter party pledgor /pledgee DP name
    • Scrip name
    • Quantity

    The request shall be forwarded to the department concerned and the pledge number shall be communicated to you after processing the same.

  • QI am not able to view the links on the site clearly/trade properly on the site.What do i do?

    To experience a truly good investment experience with Kotaksecurities.com, we recommend that you have a Internet Explorer with a version 6.0 or above. Incase you have Netscape as your browser, we recommend version 7.0 or above. If you still experience site related problems, kindly write in the details in the Solve Your Queries link under Customer Service menu or call us at 1800 209 9191 (toll free from landline and mobile).

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