1Y Annualised Return
▲6.48%
3Y Annualised Return
▲50.90%
5Y Annualised Return
▲44.82%
10Y Annualised Return
▲29.86%
Firstsource Solutions Stock Performance
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Firstsource Solutions Company background
Firstsource Solutions Limited
Firstsource Solutions Limited is a business process outsourcing (BPO) company headquartered in Mumbai, India. It provides customer management, transaction processing and healthcare services to clients globally. Firstsource operates over 25 centers worldwide and employs around 20000 people.
Key Facts
- Incorporated in 2001
- Part of RP-Sanjiv Goenka Group
- Chairman - Sanjiv Goenka
- CEO - Vipul Khanna
- Listed on NSE and BSE
- Market Cap - ₹6,130 crore
Services Offered
Firstsource provides the following services:
Customer Management
- Inbound/outbound customer care
- Technical helpdesk and support
- Sales and reservations
- Credit card processing
- Collections and recovery
Healthcare Solutions
Claims processing
Patient access services
Revenue cycle management
Data management and analytics
Transaction Processing
Data entry and processing
Forms processing
Payment processing
Claims administration
Policy administration
Key Clients and Industries Served
Firstsource serves over 100 global clients in:
- Banking, Financial Services and Insurance
- Telecommunications and Media
- Healthcare
- Technology and Consumer Electronics
Major clients include Target, Virgin Media, AT&T, British Telecom and Centene.
Global Centers and Workforce
Firstsource has over 25 delivery centers located in
- India
- United States
- United Kingdom
- Philippines
It employs around 20000 full time staff globally, including domain experts and management professionals.
Financial Performance
Quarterly Performance (Q2 FY25)
- Revenues: ₹19,254 million, representing a 25% increase year-over-year
- EBIT (Earnings Before Interest and Taxes): ₹2,081 million, which is 10.8% of revenues, showing a 27.3% increase year-over-year. The normalized EBIT margin stood at 11.1%
- Profit After Tax (PAT): ₹1,382 million, accounting for 7.2% of revenues, with a 9.3% increase year-over-year
- Diluted Earnings Per Share (EPS): ₹1.96
Half-Year Performance (H1 FY25)
- Revenues: ₹37,165 million, up 21.1% year-over-year
- EBIT: ₹4,051 million, or 10.9% of revenues, with an increase of 18.3% year-over-year
- PAT: ₹2,735 million, which is 7.4% of revenues, reflecting an 8.3% increase year-over-year
- Diluted EPS: ₹3.88
Additionally, as of January 2025, Firstsource Solutions reported:
- Net profit for the last quarter: ₹138.21 crore
- Revenue: ₹1,925.4 crore, showing approximately 7.5% sequential growth
Firstsource has also raised its revenue growth guidance for FY25 to a range of 19.5% to 20.5% in constant currency, which is significantly higher than previous estimates due to three large deal wins during the quarter. This positive impact is also reflected on the Firstsource Solutions share price.
History and Evolution
Early Years
Firstsource started in 2001 as ICICI OneSource, an outsourcing subsidiary of ICICI Bank. It later changed its name to Firstsource Solutions.
Expansion
Between 2002-2008, Firstsource expanded globally through several acquisitions in India, US and UK.
Healthcare Foray
In 2005, the acquisition of MedAssist positioned Firstsource as a leader in the healthcare BPO sector.
Recent Developments
Recent developments at Firstsource Solutions highlight its strategic focus on digital transformation, innovation, and business expansion.
1. Launch of Firstsource relAI (July 2024)
Introduced Firstsource relAI, an AI-driven platform designed to accelerate digital transformation for businesses. It leverages generative AI and advanced analytics to enhance operational efficiency and innovation across industries.
2. Partnership with Microsoft (September 2024)
Collaborated with Microsoft to deliver AI-powered digital transformation services using Azure OpenAI Service. This partnership aims to enhance data accessibility, personalization, and operational efficiency for clients globally.
3. Acquisition of Quintessence Business Solutions (May 2024)
Acquired Quintessence, a leader in Revenue Cycle Management (RCM) services, to strengthen its healthcare offerings. This acquisition expands Firstsource’s capabilities in AI-enabled RCM solutions and enhances its offshore delivery capacity.
4. Recognition in CX Services Transformation (March 2024)
Identified as a "Leader" and "Innovator" in NelsonHall's CX Services Transformation NEAT 2024 report, highlighting its expertise in customer experience and advanced technology implementation.
5. Environmental, Social, and Governance (ESG) Report (October 2024)
Released the FY24 ESG report showcasing progress in sustainability, diversity, and governance. Key achievements include significant reductions in emissions and strong female workforce representation.
6. Ambitious Growth Targets
Aims to achieve a $1 billion revenue run rate by Q4 FY26, with annual margin expansion of 50-75 basis points starting FY25. The company raised its FY25 revenue growth guidance to 11.5–13.5%.
These initiatives reflect Firstsource’s commitment to innovation, sustainability, and strengthening its market position across industries.
Management Team
- Vipul Khanna, MD and CEO
- Dinesh Jain, President and CFO
- Arjun Mitra, Chief Strategy Officer
- Pooja Nambiar, CHRO
Competitive Analysis
Major competitors of Firstsource include
- WNS Global Services
- Genpact
- Wipro BPO
- Exlservice Holdings
- Conduent
Firstsource competes on service quality, domain expertise, operational excellence and customer relationships.
SWOT Analysis
Strengths
- Deep domain expertise
- Long-standing client relationships
- Global delivery model
- Advanced technology infrastructure
Weaknesses
- High customer concentration in some verticals
- Brand awareness compared to larger peers
Opportunities
- Increasing outsourcing demand
- Scope for higher value services
- Automation and analytics adoption
Threats
- Competition from multinational BPO firms
- Talent attraction and retention pressures
- Data security and privacy concerns
Growth Drivers
Key factors driving future growth for Firstsource
- Increasing outsourcing by healthcare providers
- Focus on enhancing digital capabilities
- Expansion in Europe and Asia-Pacific region
- Cross-selling services to existing clients
- New client acquisitions in under-penetrated sectors
Stock Performance and Valuations
Firstsource Solutions stock has generated high returns for investors over the past 5 years.
- 5-Year Price CAGR -25%
- Current P/E Ratio -19x
- Market Cap - ₹6,130 crore
The stock trades at a slight premium to larger peers, justified by its strong growth prospects.
Future Outlook
Firstsource is poised for strong growth, driven by its healthcare business, new deal wins and geographic expansion. Its investments in automation and analytics provide a competitive edge. The company is a promising bet for investors as a pure play BPO stock.
Firstsource Solutions Financial Highlights
Over the past
Firstsource Solutions Fundamental
Market Cap (in crs)
25,396.45
Face Value
10
Turnover (in lacs)
795.97
Key Metrics
Firstsource Solutions Key Financials
| Jun 2025 | Mar 2025 | Dec 2024 | Sep 2024 | Jun 2024 |
|---|---|---|---|---|
2217.65 Cr | 2161.46 Cr | 2102.38 Cr | 1925.38 Cr | 1791.1 Cr |
| Mar 2025 | Mar 2024 | Mar 2023 | Mar 2022 | Mar 2021 | Mar 2020 |
|---|---|---|---|---|---|
7979.45 Cr | 6373.09 Cr | 6153.17 Cr | 5921.71 Cr | 5079.25 Cr | 4107.46 Cr |
| Jun 2025 | Mar 2025 | Dec 2024 | Sep 2024 | Jun 2024 |
|---|---|---|---|---|
169.32 Cr | 160.69 Cr | 160.3 Cr | 138.21 Cr | 135.25 Cr |
| Mar 2025 | Mar 2024 | Mar 2023 | Mar 2022 | Mar 2021 | Mar 2020 |
|---|---|---|---|---|---|
594.45 Cr | 514.72 Cr | 513.71 Cr | 536.53 Cr | 361.68 Cr | 339.68 Cr |
Firstsource Solutions Result Highlights
Result Summary
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Firstsource Solutions Ltd reported a 32.9% quarter-on-quarter (QoQ) increase in its consolidated revenues for the quarter-ended Jun (Q1 FY 2025-26). On a year-on-year (YoY) basis, it witnessed a growth of 24.1%.
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Its expenses for the quarter were up by 32.8% QoQ and 23.7% YoY.
-
The net profit increased 26.8% QoQ and increased 25.2% YoY.
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The earnings per share (EPS) of Firstsource Solutions Ltd stood at 2.4 during Q1 FY 2025-26.
Data Source: BSE, Company announcements
The securities quoted are exemplary and are not recommendatory. Past performance is not indicative of future results.
Firstsource Solutions Technical Analysis
Moving Averages Analysis
Delivery & Volume
| Period | Combined Delivery Volume | NSE+BSE Traded Volume |
|---|---|---|
Day Rs | 294319 Rs | 711469 Rs |
Week Rs | 334095 Rs | 783198 Rs |
Month Rs | 553384 Rs | 1400416 Rs |
Resistance & Support
Firstsource Solutions Peer comparison
| Index Name | Market Price | Market Cap | 52W Low | 52W High | Prev. Close | 1W Return | 1M Return | 6M Return | 1Y Return | 3Y Return | Dividend Yield | PE Ratio | Industry PE | PB Ratio |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
957.20 | 1,536.48 | 811.05 | 1210 | 1,008.30 | -6.89% | -0.19% | 5.15% | -12.72% | 88.83% | 4.45% | 22.57 | 28.94 | 7.82 | |
5,090.37 | 420.9 | 1506.5 | 1,197.80 | -4.74% | -14.37% | 54.60% | 112.31% | 723.15% | 0.00% | 154.21 | 55.54 | 12.96 | ||
19,181.17 | 2168 | 4200 | 3,912.50 | -2.26% | 7.69% | 28.57% | 48.28% | 166.23% | 0.02% | 50.26 | 28.94 | 14.12 | ||
540.50 | 2,492.56 | 437 | 954.75 | 535.80 | 1.79% | -11.90% | -6.65% | -25.39% | -63.63% | 0.00% | 0.00 | 28.94 | 0.91 | |
270.30 | 3,975.35 | 262.85 | 410.81 | 266.65 | -2.29% | -14.00% | -6.05% | -18.99% | -0.67% | 3.75% | 12.77 | 42.86 | 4.28 | |
46.60 | 1,216.86 | 41.01 | 77.5 | 46.29 | -0.32% | -8.17% | -5.01% | -32.54% | 306.17% | 0.00% | 41.70 | 28.94 | 2.97 |
Firstsource Solutions Share Price FAQs
What is Share Price of Firstsource Solutions ?
Firstsource Solutions share price is ₹360.45 in NSE and ₹360.40 in BSE as on 19/8/2025.
How has Firstsource Solutions shares performed in the past ?
Firstsource Solutions share price in the past 1-year return was 6.83. The Firstsource Solutions share hit a 1-year low of Rs. 270 and a 1-year high of Rs. 422.3.
What is the market cap of Firstsource Solutions ?
The market cap of Firstsource Solutions is Rs. 25396.45 Cr. as of 19/8/2025.
What is the current P/E ratio of Firstsource Solutions ?
The PE ratios of Firstsource Solutions is 60.13 as of 19/8/2025.
What is the current PB ratio of Firstsource Solutions ?
The PB ratios of Firstsource Solutions is 9.81 as of 19/8/2025
What is the Mutual Fund shareholding in Firstsource Solutions ?
The Mutual Fund Shareholding in Firstsource Solutions was 17.09% at the end of 19/8/2025.
How to buy Firstsource Solutions shares?
You can easily buy Firstsource Solutions shares in Kotak Securities by opening a demat account and getting the KYC documents verified online.
What is the 52-week high and low of Firstsource Solutions ?
The 52-week high and low of Firstsource Solutions share price is ₹422.3 and ₹270 as of 19/8/2025.
What is the EPS of Firstsource Solutions ?
The earnings per share (EPS) of Firstsource Solutions stood at 2.4 during Q1 FY 2025-26.
Please be aware that Firstsource Solutions stock prices are subject to continuous fluctuations due to various factors.