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Home » Faqs » Demat » Security Key
HELP: Customer Queries
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+ Expand AllAccount Security Key FAQs

  • QFor whom is this facility available?
    A

    This facility is available only for online trading customers.

  • QWhy is Kotak Securities issuing the Security Key to customers?
    A

    Kotak Securities is committed to keep the account of all its customers safe and secure. To take this commitment forward, the Security Key is being given to the customers to ensure that online trading at www.kotaksecurities.com remains highly secured.

  • QIs this Security Key introduced for all the clients ?
    A

    Security is being introduced for clients in phases. Before dispatching the Security Key to clients they will be informed about it.

  • QWhat should be done once I receive the Security Key?
    A

    Once you receive the Security Key, activate the same by logging on to www.kotaksecurities.com within 10 days from the date of receipt, else you won't be able to login by using your username and password only. To login you will have to activate your Security Key.

  • QFrom when do I need to use Security Key for logging in after activation of the key ?
    A

    You will have to use Security Key for logging in to you account immediately after activation. For trading in equity you don't have to use trading password immediately after activation but for MF & IPO use of trading password will be removed form the next day.

  • QHow do I use this Key?
    A

    Using this Key is very simple, just type in the 6 digit numbers generated by this key while logging into your trading account.

    While logging in you have to fill 3 fields on the screen.

    • User ID
    • Password
    • Security Key

    Once you enter your user ID & password, you need to follow the process mentioned below.

    • Press the white button to view the 6 digit dynamic password.
    • Insert the set of 6 digit numbers immediately in the dynamic password field of the login page.
    • Every time you switch on the Key, a new set of numbers will appear.
    • Press the same button to switch off the Key, else the screen will automatically blank out after 50 seconds.

  • QDo I need to enter my trading password after entering the 6 digit password generated by the Security Key?
    A

    No, once you enter your login password and Security Key generated by the Key, you can trade directly. There won't be a separate trading password for placing trade. Only at the time of activation of the Key, you will have to enter your trading password.

  • QCan I use my Security Key when I am traveling abroad?
    A

    Yes

  • QHow can I trade if I forget my Security Key?
    A

    If you forgot your Security Key, you have to visit our website and click on link 'Forgot Security Key' and place your request for a temporary Security Key password and the same will be generated and sent to your registered mobile phone. By using this temporary password you can trade on that day. You could place a request for a temporary password for a maximum of 3 times consequently and beyond that your request won't be processed and you would have to place request for new key through link 'Lost Security Key'. A new Key would be dispatched to you within 10 days from the date of request. There is a charge of Rs. 600/- for the new key.

  • QWhat should be done if I lose my Security Key?
    A

    If you lose your Security Key, you will have to visit our website and click on link 'Lost Security Key' and place your request for a new key. A new key would be dispatched to you within 10 days from the date of request. There is a charge of Rs.600/- for this service.

  • QIs the same process of activation required after the receipt of the new key?
    A

    Yes, you need to follow same process of activation.

  • QWill my account be safe if the Security Key is stolen or reaches wrong hands?
    A

    If someone steals the Security Key, they still do not have your existing username and password, which only you know. Hence they cannot access your account. In case if such a thing happens you should immediately inform about it to our customer care at 1800 222 299 or 30305757. Our customer care will immediately freeze the usage of that security key.

  • QI place my orders through 'Call & Trade', how do I use this key for placing 'Call & Trade' orders?
    A

    While placing order through 'Call & Trade' you would be verified by a personal question and post verification. You would also be asked to provide the dynamic password that is generated in your Security Key. Once the access is validated the trade would be placed on your behalf.

  • QIn case I do not carry the Key with me, how can I place order through 'Call & Trade'?
    A

    You could still trade through our 'Call & Trade' facility wherein you will have to get in touch with our call center executives and go through the verification questions for security purpose & post verification you would be provided with a temporary dynamic password which would be sent to you by SMS to your registered mobile number. You can use this temporary password for placing order through 'Call & Trade'.


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CUSTOMER CARE TOLL FREE

1800 209 9191 / 1860 266 9191

Mon to Fri – 8.00 AM TO 6.00 PM
Sat – 9.00 AM to 2.00 PM
To dial from Mobile phone add city STD code

Existing customers can send in their grievances for Trading account to service.securities@kotak.com
& Demat account to ks.demat@kotak.com

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No need to issue cheques by investors while subscribing to IPO. Just write the bank account number and sign in the application form to authorise your bank to make payment in case of allotment. No worries for refund as the money remains in investor's account.

KYC is one time exercise while dealing in securities markets - once KYC is done through a SEBI registered intermediary (broker, DP, Mutual Fund etc.), you need not undergo the same process again when you approach another intermediary. Attention Investors Prevent Unauthorized Transactions in your demat / trading account --> Update your Mobile Number/ email Id with your stock broker / Depository Participant. Receive information of your transactions directly from Exchanges on your mobile / email at the end of day and alerts on your registered mobile for all debits and other important transactions in your demat account directly from NSDL/ CDSL on the same day." - Issued in the interest of investors. Circular No.: NSDL/POLICY/2014/0094, NSE/INSP/27436, BSE - 20140901-21

Kindly note that as per NSE circulars nos: NSE/INVG/36333 dated November 17, 2017, NSE/INVG/37765 dated May 15.2018 and BSE circular nos: 20171117-18 dated November 17, 2017, 20180515-39 dated May 15.2018, trading in securities in which unsolicited messages are being circulated is restricted. The list of such stocks are available on the website of NSE & BSE. In case of any queries, request you to kindly get in touch with Customer Service on 18002099191/9292

Kotak Securities Ltd. bearing licence no. CA0268 is a Corporate Agent of Kotak Mahindra Old Mutual Life Insurance Ltd. We have taken reasonable measures to protect security and confidentiality of the Customer Information.

The Stock Exchange, Mumbai is not in any manner answerable, responsible or liable to any person or persons for any acts of omission or commission, errors, mistakes and/or violation, actual or perceived, by us or our partners, agents, associates etc., of any of the Rules, Regulations, Bye-laws of the Stock Exchange, Mumbai, SEBI Act or any other laws in force from time to time.
The Stock Exchange, Mumbai is not answerable, responsible or liable for any information on this Website or for any services rendered by our employees, our servants, and us.

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© 2005 Kotak Securities Limited.

Registered Office: 27 BKC, C 27, G Block, Bandra Kurla Complex, Bandra (E), Mumbai 400051. Telephone No.: +22 43360000, Fax No.: +22 67132430.
Correspondence Address: Infinity IT Park, Bldg. No 21, Opp. Film City Road, A K Vaidya Marg, Malad (East), Mumbai 400097. Telephone No: 42856825.

CIN: U99999MH1994PLC134051. SEBI Registration No: INZ000200137(Member of NSE, BSE, MSE, MCX & NCDEX), AMFI ARN 0164, PMS INP000000258 and Research Analyst INH000000586.

NSDL/CDSL: IN-DP-NSDL-23-97

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