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Live Chat with us here or on our WhatsApp number 77389 88888 from 8am to 8pm, all seven days a week and get your queries addressed instantly, avoiding high wait queues on our Toll Free numbers in these Covid-19 times.
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For specific queries related to your Demat Account write to us at service.securities@kotak.com. If you are an existing customer, please mention your client code along with the details of your query. This will help us resolve your queries quickly.
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Customer Service is available - Weekdays: 9.00 AM to 6.00 PM
Grievance Escalation
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Level 1:
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Level 2:
For Trading related queries contact our customer service at service.securities@kotak.com and for Demat Account related queries contact us at service.securities@kotak.com or calls us on below numbers:
You can Live Chat with us here or Whatsapp Chat with us on 77389 88888 (All days from 8am to 8pm)
Call and Trade Team - 18002099191 (Monday to Friday 8:30 am to 5:30 pm)
NRI Clients- 08045858307
If you do not receive a satisfactory response at Level 1 within 3 working days, you may write to us at ks.escalation@kotak.com or call us on 18002099393 and if you feel you are still unheard, write to our customer service HOD at ks.servicehead@kotak.com or call us on 022-42858208
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Level 3:
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Level 4:
If you still have not received a satisfactory response at Level 2 within 3 working days, you may contact our Compliance Officer (Name: Sanjayu Nair) at ks.compliance@kotak.com or call on 91- (022) 4285 8484.
If you have not received a satisfactory response at Level 3 within 7 working days, you may also approach our CEO (Mr.Jaideep Hansraj) at ceo.ks@kotak.com or call on 022 - 4285 8301
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Level 1:
-
Level 2:
-
For Trading related queries contact our customer service at service.securities@kotak.com and for Demat Account related queries contact us at service.securities@kotak.com or calls us on below numbers:
You can Live Chat with us here or Whatsapp Chat with us on 77389 88888 (All days from 8am to 8pm)
Call and Trade Team - 18002099191 (Monday to Friday 8:30 am to 5:30 pm)
NRI Clients- 022-66896000
-
If you do not receive a satisfactory response at Level 1
within 3 working days, you may write to us at ks.escalation@kotak.com or call us on 18002099393
and if you feel you are still unheard, write to our customer service HOD at ks.servicehead@kotak.com
or call us on 022-42858208
-
Level 3:
-
Level 4:
-
If you still have not received a satisfactory response at Level 2
within 3 working days, you may contact our Compliance Officer
(Name: Sanjayu Nair ) at ks.compliance@kotak.com
or call on 91- (022) 4285 8484.
-
If you have not received a satisfactory response at Level 3 within 7 working days, you may also approach our CEO (Mr.Jaideep Hansraj) at ceo.ks@kotak.com or call on 022 - 4285 8301
Investor Grievance Report
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