Why can’t I see the shares obtained from ESOP under holdings?

Shares that are acquired from Employee Stock Options (ESOP) have a lock-in period. This implies that you won’t be able to sell it till the lock-in period is over, which is why, the shares don’t reflect on your Neo mobile app.

However, the shares will actually be present in your demat account. You'll be able to see them in the demat holding statement and you can use the same for verification and reconciliation purposes.