Why was my segment activation request rejected?
Segment activation request can be rejected if the income proof does not meet required criteria.
Common reasons include:
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Insufficient valuation: If the valuation in the uploaded document falls below the required threshold. For ex: The bank statement doesn't show a single credit entry of ₹10,000 or more, of if net salary in salary slip is below Rs.10K.
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Outdated document – If the uploaded document is older than the required period. Please ensure bank statement is of last 6 months, salary slip, if provided, should be of last month only.
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Blurry or unclear image – Crumpled, blurry images are not acceptable
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Mismatch in name – The name on the statement does not match the name on your Kotak Securities account.
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Invalid or ineligible document – Uploaded proof is not acceptable (e.g., screenshot of SMS, passbook page without transactions, UPI payment history, etc.).
Tip: Always upload a clear, recent document (PDF or image) that shows your name, account number, and matches the required income proof threshold and range as mentioned on the segment activation request page."