My segment is active, but I still can’t place an order. Why?

If your segment is showing as active but you're unable to trade, it could be due to one of the following:

1. Your KYC (KRA) verification is incomplete — The exchange does not permit trading in accounts that aren’t KRA-verified.

2. Your demat (DP) or bank account details are invalid or outdated

Here’s what you can do:

1. You can check the status of your KYC, click here

2. To place KRA verification request, click here

Important:

Requests placed before 8:30 PM → Eligible for trading next working day

Requests placed after 8:30 PM → May take up to 2 working days

If the issue persists, please reach out to our support team for quick assistance."