Procedure for filing a complaint with Kotak Securities
Step 1: Contact Customer Service
If you have a complaint or grievance, call our helpline at 18002099393 or write an email to ks.escalation@kotak.com.
Step 2: Resolution within 7 Days
We aim to resolve your concern within 7 working days from the date of receipt.
Step 3: Escalation Matrix
If your issue remains unresolved after 7 days, you can escalate it to the next level(s).
Escalation Levels:
- Level 2: Head of Customer Care | Contact No. 022-42858208 | Email: ks.servicehead@kotak.com
- Level 3: Compliance Officer | Contact No. 022-42858484 | Email: ks.compliance@kotak.com
- Level 4: CEO | Contact No. 022-42858301 | Email: ceo.ks@kotak.com
Step 4: End of the Procedure
If your concern is addressed and resolved to your satisfaction, the complaint process ends here.
Step 5: Further Escalation
If you are not satisfied with the resolution at any level, you have the option to escalate the matter to the next level as per the defined matrix.
Please make sure to provide all necessary details and supporting documents when raising the complaint. At Kotak Securities, we are committed to addressing your concerns and providing the best possible assistance.
In case you wish to check the status of your grievance/escalation raised post login, you can refer the below mentioned path.
