Capillary Technologies India IPO

Capillary Technologies India Limited is a technology-first company and offers artificial intelligence (AI)-based cloud-native Software-as-a-Solution (SaaS) products and solutions such as automated loyalty management and customer data platforms (CDP) that enable its large enterprise customers (i.e., customers that typically contribute more than Rs 3.50 million a year in terms of revenues) to develop loyalty of its consumers and channel partners. The company’s diversified product suite and technology platform allow its customers to run end-to-end loyalty programs, get a comprehensive view of consumers and offer unified, cross-channel strategies that deliver a real-time omnichannel, personalized, and consistent experience for consumers.

The company is the market leader in the Asia-Pacific region with a 39% market share in terms of loyalty management capabilities in 2020 based on the geographies in which the company operates (includes customer loyalty only and customer segments that the company serves but does not include employee loyalty) (Source: Zinnov Report). Capillary Technologies India has recently expanded its operations in the United States with the acquisition of Persuade Group in September 2021. It focuses on developing intellectual property and currently holds eight patents and 38 trademarks.

As of October 31, 2021, Capillary Technologies India served over 250 brands across more than 30 countries across India, United Arab Emirates, Saudi Arabia, Singapore, Indonesia, Malaysia, Thailand, United States, and China. Its customers and brands are diversified across verticals and jurisdictions. Its customers include businesses engaged in apparel, footwear, supermarkets, conglomerates, manufacturing and electronics, pharmacy and wellness, fine dining and Quick Service Restaurant (QSR), luxury and jewelry, entertainment, travel and hospitality.

Capillary Technologies India has a presence across the United States, India, Middle East, and Asia, in particular, South East Asia. As of October 31, 2021, the company had eight offices and provided services in over 30 countries. The company expanded its operations in the United States with the recent acquisition of Persuade Group in September 2021. As of October 31, 2021, the company served more than 875 million users (based on unique mobile numbers) and in Fiscal 2021, it processed 1,975.27 million transactions.