What should I do if the registration fails?

UPI registration can fail due to a few common reasons:

• Your mobile number is not linked to your bank account
• Poor or unstable internet connection
• Insufficient SMS balance on your SIM
• SMS permission or Phone State permission not granted
• Mobile number mismatch between device and bank records
• Temporary issues at the bank or UPI provider's end

To ensure successful registration:

• Make sure the SIM linked to your bank account (Kotak Neo registered bank account) is inserted and active on your phone
• Keep enough SMS balance to send a verification message
• Grant SMS and Phone permissions when prompted
• Use a stable internet connection (Wi-Fi or mobile data)

These steps help the app securely verify your number and complete UPI setup as per the process defined by your bank and regulated entities like NPCI.