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*Should include complaints of previous months resolved in the current month, if any.

**Should include total complaints pending as on the last day of the month, if any.

^Average resolution time is the sum total of time taken to resolve each complaint in the current month divided by total number of complaints resolved in the current month.

**Inclusive of complaints of previous years resolved in the current year.

##Inclusive of complaints pending as on the last day of the year.

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