Understanding Our Grievance Escalation Framework

How Does a Grievance Escalation Help You?

Our Grievance Escalation is a straightforward way to resolve your queries swiftly:

• You can find the right person to get in touch with at every step.
• Each level of escalation is designed to provide a prompt and transparent resolution.
• Whether it is a minor issue or a critical concern, your feedback will always be heard and acted upon.

Where to Find It:

It is easy to access the escalation framework:

1. Visit the Contact Us page on our website.
2. Scroll down to the Grievance Escalation section to view the details.
   

Please Note: This Grievance Escalation Framework is also applicable for clients who have availed the services of a Research Analyst.

We have built this process to ensure that your concerns are always heard and handled efficiently. For reference, you may review the related BSE Notice, which highlights the importance of an effective escalation mechanism.