We support adding money via UPI. If you're still facing issues, it may be due to one of the following reasons:
- The bank account chosen by you on the Add money screen is different from the one you choose on your UPI app.
- You could be entering an incorrect UPI PIN.
- Your bank may have placed limits on the number of UPI transactions you can make every day.
- You may have an insufficient balance in your bank account.
- You may have reached the daily UPI transaction limit: up to Rs. 2 lakhs per day depending upon your bank across all UPI apps.
- Your bank could be experiencing network failure.
- Your UPI ID does not belong to the bank account mapped to your Kotak Neo account.
- The UPI handle you have entered is incorrect
- You didn't approve the UPI request on time, send another one and try again.
- You did not follow the right steps to make the transfer, click here to know the process