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Customer Satisfaction Guarantee – No Questions Asked!

The customer stays at the heart of everything we do at Kotak Securities. It is our strong belief that wealth creation is a vital aspect of one’s life and every customer deserves to trade with a stock broker they trust to be the right partner in their trading and investing journey.

At Kotak Securities, our commitment to your satisfaction is backed by a guarantee. Our Customer Satisfaction Guarantee value proposition – a first of its kind initiative – sets a new benchmark for customer service in the Indian broking industry.


What does Customer Satisfaction Guarantee cover?

If, for any reason, you're not completely satisfied in the first 30 days, we will refund your account opening fee and brokerage (if any) under the Customer Satisfaction Guarantee. No questions asked!


+ Expand AllQuestions about the Customer Satisfaction Guarantee

  • QWhich fees are covered by the Customer Satisfaction Guarantee?
    A
    If, for any reason, you're not completely satisfied in the first 30 days, we will refund your account opening fee and brokerage (if any) under the Customer Satisfaction Guarantee.
  • QWho should I contact if I have questions or would like to request a refund?
    A
    You can chat with us on our chat platform or Whatsapp us at 77389 88888 or write to us at noquestionsasked@kotak.com
  • QWithin what period should I request a refund under the Customer Satisfaction Guarantee?
    A
    Your request must be received by us within 30 days from the day of your account opening.
  • QHow long will it take to receive my refund?
    A
    Refunds will only be applied to the account charged and will be credited within 24 hours of a valid request.


Terms:

  • Customer Satisfaction Guarantee does not cover any other product other than the Trade Free Plan and is only available to customers who opened accounts after 19th November 2020.
  • Refunds will only be applied to the account charged with the account opening fee and brokerage charges.
  • Taxes and any other charges are not part of the Customer Satisfaction Guarantee.
  • No other charges or expenses, and no market losses will be refunded.
  • Other restrictions may apply.
  • Kotak Securities Ltd reserves the right to change or terminate the guarantee at any time.
How it helps
  • Use existing bank account
  • Convenience through partnerships
  • Kotak Securities support
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