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FAQ's > Customer Service > SMS Alerts
1. What is Kotak Research SMS and what does it contain?
A. This is an SMS service through which one can receive equity research and market information updates during the day. It consists of fundamental call, technical call and market updates.

2. What is Fundamental SMS?
A. Fundamental SMS is based on fundamental analysis defined as a method of evaluating a security that entails attempting to measure its intrinsic value by examining related economic, financial and other qualitative and quantitative factors. Fundamental analysts attempt to study everything that can affect the security's value, including macroeconomic factors (like the overall economy and industry conditions) and company-specific factors (like financial condition and management).

3. What is Technical SMS?
A. Technical SMS is based on technical analysis defined as a method of evaluating securities by analyzing statistics generated by market activity, such as past prices and volume. Technical analysts do not attempt to measure a security's intrinsic value, but instead use charts and other tools to identify patterns that can suggest future activity.

4. Who can subscribe to this service?
A. This service is available to all existing as well as new customers of Kotak Securities Ltd.

5. What are the charges?
A. The charge for the service is as follows:

SMS Type Monthly Plan Yearly Plan
Fundamental Call Rs. 50/- Rs. 500/-
Technical Call Rs. 50/- Rs. 500/-
Both Rs. 75/- Rs. 750/-


The fees would be debited from your ledger account at the beginning of the period.

Client subscribing to either/both SMS service would get "Market Update" SMS complimentary.



Illustration:

Particulars Date
Subscription Date April 15, 2011 (assumption)
SMS start date April 16, 2011
Free trial offer date Till May 14, 2011
Billing date May 15, 2011
Last date to opt out to avoid billing On or before May 14, 2011
Plan valid date Till May 14, 2012


6. Can I choose fundamental SMS for monthly plan and technical SMS for yearly plan and vice versa?
A. No, plan choice is restricted to the same period only i.e., either monthly or yearly. However if you have subscribed to only one SMS type for yearly plan and would like to subscribed to the other also during the period you may do so. Charge for second service as proportion to days left in first service cycle would be charged. From following period / cycle (starting from end of first cycle of first service), we will charge as if "BOTH" was selected.

Illustration:

Assumption: A customer subscribes to Fundamental call on 01.08.2011 for yearly plan for which the renewal date will be 01.08.2012. Later on 01.02.2012 he subscribes to Technical call for yearly plan. The charges would be as follows:
  • Charges for first year:
    • On 01.08.2011: For Fundamental call Rs. 500/-
    • On 01.02.2012: For Technical call Rs.250/- (Rs. 500*remaining days for renewal of Fundamental call)

  • Renewal charges:
    • On 01.08.2012: Rs. 750/- only and not Rs. 1000/- (500+500) as this will be treated as subscribed to both SMS type for yearly plan.
7. How can I avail/subscribe to this service?
A. New customer can enroll by filling the corresponding form which is the part of the Trinity new application form. Existing customer can login to their trading account https://kstrade.kotaksecurities.com/ and subscribe to this service under My Account -> "SMS & Email Subscription" or Customer Service -> "SMS & Email Subscription"

8. How can I unsubscribe?
A. Customer can login to their trading account https://kstrade.kotaksecurities.com/ and unsubscribe to this service under My Account -> "SMS & Email Subscription" or Customer Service -> "SMS & Email Subscription"

9. Will I be charged if I unsubscribe in between the period?
A. There are no additional charges for request for discontinuation of services between the periods. However there would be no refund of fees if the request is received in between the periods.

10. Can I renew the service automatically after the end of the subscription period?
A. The service is renewed automatically unless the customer logs in and unsubscribes to the service.

11. What is the free trial offer?
A. First month free trial offer for subscription to Monthly/Yearly Plan for. Clients will have the option to opt out of the service before the end of first trial month without any payment. The one time free trial is available only once.

12. What is Trade Confirmation SMS?
A. Trade Confirmation SMS is free SMS alert service which informs you about your orders which get fully traded. The alert specifies the quantity and the price at which the order got executed.

Price mentioned in SMS means an average price of enitre executed order.

Eg: If an order is put for 300 shares of ABAN, and 150 shares got traded at Rs.742.30/- and rest 150 got traded at Rs. 740.00/- then the average price would be Rs.741.15/- ((150*742.30)+(150*740)/300).

13. Will I receive Trade Confirmation SMS for partially executed orders?
A. You will not receive any immediate SMS for partially executed orders till the market closes. However you will receive SMS for the traded shares.

Eg: If you placed an order to buy 50 shares of ABAN and only 25 Qty got traded and remaining 25 were not traded till the market closes then you will not receive any SMS till market closes.

 
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